Job Description
Company:Finning (Ireland) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:We have an exciting opportunity for a Customer Service Manager at our flagship Dublin branch to lead and our depot and field-based service function.The Customer Service Manager will have responsibility for a team of circa 30, and be charged with leading the engineering and support functions within the agreed business strategy to deliver excellent quality and customer service, ensuring adherence to SHEQ in a cost effective and safe environment. They will support the development of process improvement practices and efficient workforce utilisation to maximise throughput, whilst demonstrating leadership, drive the development of talent and a continuous improvement culture to deliver first class performance.Job Description:Major Job Functions- Lead direct reporting teams and functions. Manage and develop individuals and teams to maximise future opportunities and address concerns.- Manage all functions within budget and financial targets to maximise profitable performance.- Lead the monitoring and management of performance metrics to demonstrate performance and drive continuous improvement through direct reports.- Lead and drive quality interaction with other business functions to maximise business targets and goals.- Lead and ensure the efficient scheduling of work to maximise efficiency across all teams.Leader CompetenciesCustomer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutionsCultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing stillDrives Results: Infusing the team and organisations with a sense of urgency. Creating a culture where organisational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for FinningCourage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect changeCommercial Mindset: Understanding the business and paying attention to business problems (complex and less complex) from all angles. Applying knowledge of the business and marketplace to negotiate and structure interaction. Not only understanding key financial and commercial fundamentals, but more importantly how to incorporate a commercial thinking mindset into every major decision madeDecision Quality: Good decisions are based upon a mixture of analysis, wisdom, experience and judgement. Making quality decisions while working in an environment where ambiguity and uncertainty are the normSituational Adaptability: Paying attention to circumstance and adjusting according. Being able to recognise the need to be flexible and act different because no two situations are exactly alike. The outcome will be ease of transaction and effectiveness of interactionDevelops Talent: Developing the team to meet both their career goals and Finning’s goals. Creating pools of people ready and willing to take on new challenges and step up when neededSpecific Skills- Strong organisational and management skills- Well-organised and able to plan- Interpersonal skills internal and external- Team player with co-operative manner - Good levels of numeracy and literacyKnowledge- Mechanical and technical understanding of new prep, customisation and engineering cost and revenue profiles- PC literate Understanding of budgetary control and processes- Knowledge of CAT Product Range desirableAccountability- Accountable for delivering all team activities to quality and on-time.- Accountable for Health & Safety performance within workshops.- Be a key member of the Finning UK&I management team through contribution and the development and delivery of strategy.- Zero LTIs.- Functions operate to financial and operational budgets and targets. Labour utilisation > 72.5%. Service after repair 95% (target >98.5%). EOS engagement rating improvement YOY.Education and Experience- Demonstrable years experience of workshop or field service management, equipment or process engineering- Financial management and controls- Track record of delivering to deadlines- Demonstrate team building and management through development and mentoring (desirable)Working EnvironmentOffice BasedBenefitsCompetitive SalaryAnnual Bonus25 days holiday (plus bank holidays)Health Cash Allowance (Private Medical Scheme5% PensionShare Purchase Plan (provides an opportunity for Finning employees to buy Finning Shares)Company Rewards Platform (access to retailer discounts i.e., savings on holidays, entertainment and leading high street/online retailers)Company Laptop and PhoneAt Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.