Job Description
As Deputy General Manager of this popular 4* Hotel, your role is to maintain the highest standards of service and operational efficiency throughout all departments in the hotel. You will be responsible and accountable for the control of costs and the maximisation of profitability for all operational centres within the hotel. Additionally, you will maintain and develop members of staff to achieve the objectives set, ensuring the sound conduct of the business with a positive management approach.MAIN RESPONSIBILITIESSpecific duties:To oversee all operational Departments in the execution of their duties in order to maximise operational efficiency;To assume full responsibility for all operational management, financial performance, and sales & marketing activity;To plan and organise operations in order to achieve and maintain standards of consistency and uniformity;To have full control of all operational budgets and forecasts and to ensure that they are accurately prepared and produced on time to the General Manager;To plan and operate within the annual budget guidelines by regularly monitoring and controlling costs, ensuring that a positive relationship exists between performance and budget, so as to maximise revenue and ensure profitability is achieved for the hotel;Information Systems requirements:To have good numeric, literacy and computer skills, possessing Microsoft Word and Excel;To ensure that you have knowledge of the Opera Hotel Management software;Personal Requirements:To possess the ability to work under pressure and within strict deadlines by fostering a strong sense of proactivity and result orientation;To possess excellent communication and interpersonal skills, essential for dealing and building personable relationships with internal and external guests;Teamwork and Communication:To ensure that an effective structure of communication is maintained at all times;To display a professional, caring, and anticipative attitude and approach to your work, colleagues, and guests at all times;Sales and Service Delivery:To positively promote sales initiatives within and maximise sales opportunities for the hotel and the Company;To have complete knowledge of the hotel and the products and services it offers;Employee Training, Planning and Productivity:To maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all employees;To ensure that each member of staff is trained to competently complete their duties and to fulfil departmental standards and guest expectations;Health and Safety:To ensure that all standards and legal requirements in respect of fire, health, safety, and contingency procedures are complied with at all times. Ensuring appropriate training is carried out and that staff attend in order to conform to legal requirements;To work in a safe manner at all times, to ensure personal safety and the safety of all employees and guests. To take action on anything that may jeopardise safety; #J-18808-Ljbffr