Job Description
The Crowne Plaza Blanchardstown, now a certified Great Place to Work, is hiring for a Deputy General Manager. This is an exciting and key role within the hotel and is an excellent opportunity to work in a large-scale internationally branded hotel. Our Hotel. Located in the heart of Blanchardstown Town Centre, and just steps away from a vibrant variety of shops, entertainment and restaurants; this hotel has a blend of convenience and comfort. With our expertly designed 188 guest rooms and modern amenities, Crowne Plaza Hotel is dedicated to offering a memorable stay that reflects the essence of Dublin's charm, while being a proud member of the IHG Hotel Group. With 14 Meeting Rooms, Sanctuary Bar, Inca Coffee Lounge, Forchetta Restaurant, there really is something for everyone. Whether you're here for business or leisure, our hotel is the perfect retreat to unwind and enjoy all that Blanchardstown has to offer. The Person. We are looking to recruit an enthusiastic, friendly, organised individual to work with us. You must be passionate about people, about maintaining and driving high standards, and about providing superb guest service. The Role. Working hours are 39 per week and working days will be five over seven days each week, which includes weekend work. Perks of Joining Crowne Plaza Dublin| Blanchardstown. Competitive salary including many great benefits such as: Secure car parking onsite. A fantastic staff area, where you can enjoy free meals and refreshments each day made by our very own chefs! Complimentary dry cleaning of suits. Bike to work scheme. Tax Saver ticket. Employee discounts. IHG Employee Discounts travel the world with over 6000 partner hotels worldwide. Continuous Training and Development so you can progress you career with IHG. Award winning Employee Assistance Programme with Spectrum Health. Discounted room rates and Employee Rate benefit within Hotel Group. Refer a Friend scheme. Regular hotel and team events and year-end company celebrations. The ideal candidate will: Exceptional communication skills, both written and verbal to guests and colleagues. Strong ability to lead and motivate team members. Strong knowledge of Opera and Front Desk duties. Strong knowledge and experience in Food and Beverage operations (min 3 years) Previous experience as a HOD within a 4* Hotel for at least 3 years. A passion to grow, learn & develop within your role and to train and show our team members. Exceptional standards in Hygiene, Health & Safety, Stock Control, Appearance, and Customer Service. A person that has strong up-selling skills to maximise profits. High attention to detail. Requirements: To work in conjunction with the General Manager to develop a strategic plan for the hotel with particular emphasis on operations. To research, develop and implement standards of operations for the property. Liaise closely with all departments, including Food & Beverage, HR, Sales and Accounts. To ensure Crowne Plaza standards are adhered to at all times. To assist in developing a sales plan for in conjunction with the Sales and Marketing Director and General Manager. Implement these plans so as to maximise revenue for the hotel. To compile and achieve the annual budget. To control costs throughout the hotel. To ensure all departmental areas are maintained and monitored in line with IHG standards. To assist in controlling payroll throughout the hotel. Assist in recruitment and selection of staff. To assist throughout all areas of the hotel and to adopt a hotel wide outlook. Develop a training plan for all departments and ensure they are implemented throughout. Ensure all guests complaints are actioned and the necessary procedure implemented to ensure there is no re-occurrence. To carry out customer entertainment when required. To ensure we have a good working relationship with the all the local authorities. To complete all projects as assigned by the General Manager within the specified period of time. To implement a quality system for the hotel in conjunction with the Human Resource Manager, to ensure quality is maintained at all times. To ensure ICH quarterly and annual audits are carried out. To ensure the Crisis Response policies are adhered to. To compile, write and update all game plan manuals ensuring they are up to date, in use and regularly reviewed within Departments. To achieve the annual awards and goals we have set out to achieve. Is receive and review customer feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints. Reviews Comments Cards, guest satisfaction results and other areas to identify areas of improvement. Reviews findings with Executive Team and ensures appropriate corrective action is taken. To ensure the achievement and maintaining of Service Excellence and philosophy within the hotel in conjunction with H.R. To ensure that all the energy costs within the building are maintained and monitored, this needs to be coordinated with Maintenance. To complete all opening manuals, Opera INFO, Holidex information as required. To ensure all reception/reservations staff are able to carry out their duties to the standards as laid down in the standard of performance manuals. To ensure all guests queries are handled promptly and efficiently. To ensure all guest requests are met regarding room allocation i.e. VIPs, Priority Club membership. To update and add priority club membership through the Holidex system To ensure that we collect daily quota of GSTS cards from guests To ensure all staff make follow up calls to guests after check-in to ensure guest satisfaction. To update hotel availability Holidex, Opera, internet sites, GDS etc To be aware of relevant competitor information and market changes to initiate changes to our services / rates as appropriate To ensure all staff are familiar with safe keeping, cash handling, credit policy of the hotel To ensure all departments are fully aware of any hotel promotions, corporate promotions or special activities going on in the hotel/area. To ensure efficient transport of guests. To ensure adequate, efficient coverage of nights To ensure that the hotel is in compliance with all Health and safety legislation at all times and that all staff are trained. To ensure that all contractors operating in the hotel are signed in and out and operate in compliance with hotel rules and statutory requirements. To control the issuing of keys to team members ensuring that we have a documented procedure in place. To conduct searches of team members and lockers as instructed by GM. To assist customers who are experiencing difficulties in operating or opening bedroom safes. To assist in the training and upkeep of the fire alarm ensuring that the system is tested in line with statutory regulations. To carry out trial fire evacuations every 3 months. To work with the accommodation manger ensuring that we have lost and found procedures in place to control the receiving/issuing of guests belongings. To set up and maintain profiles on the Alkimii Clock In/ Clock Out system. To ensure that all fire book documentation is maintained and recorded as required. To ensure 25% of all bedrooms are checked monthly for Fire Life Safety standards as dictated by IHG. To carry out fire training for all team members and to ensure that all fire training is completed and documented. To deal with all outside maintenance contracts, i.e. lifts, air conditioning, gardens, Fire panel, Extinguishers, Kitchen canopy Cleaning, Boilers. etc To ensure that all FLS standards are adhered to. To ensure all First Aid boxes are sufficiently stocked at all times To patrol all fire exits ensuring they are free from obstruction and in good working order at all times. To ensure that we have sufficient security coverage through effective rostering. To ensure that all keys are labelled and stored in a logical, structured manner as they are handed back from the builders. To clamp anyunauthorisedcars. To build a working relationship with security in the other hotels ensuring that we keep each other informed of potential flashpoints. To liaise with local Gardai to implement means of preventing crime at the Crowne Plaza. To ensure that all CCTV cameras are in good working order and cover all the critical areas of the building. To access storerooms outside of office hours ensuring that all necessary requisition documentation is completed. To ensure that the car park is in good working order at all times. To control, document and record the issuing of Grand Master, Master, Section and Floor swipe keys in conjunction with the GM. To advice and support all departments on day-to-day issues. To at all times have a Senior presence on the floor and assist departments where necessary. If you feel the role and the company are a good match for you, please apply online today with your CV & cover letter. Skills: Managment Front Office Opera Night Audit People Management Strategy Alkimii Benefits: Staff Discounts Meal Allowance / Canteen Parking