Job Description
Join Great National Ballykisteen Hotel as a Deputy Manager and oversee daily operations, ensuring high-quality customer service and maintaining standards of excellence. This senior role requires leadership, communication, and organisational skills to manage diverse teams and departments effectively. The ideal candidate will have a strong background in hospitality management with extensive F&B or Front Office managerial experience. Responsibilities include customer service, standards, training, flexibility, people management, communication, sales and costs, and specific responsibilities. We offer attractive weekly pay structure, company funded educational programmes, and opportunities for internal career growth and progression. We are an equal opportunities employer.
Ensure all guests receive a warm, friendly, and courteous welcome upon arrival and throughout their stay.
Assist in setting and achieving team goals related to mystery audits, customer feedback, quality evaluations, and hotel standards.
Implement systems to handle guest queries promptly and efficiently.
Train and monitor staff to ensure consistently high standards of service.
Empower employees to make on-the-spot decisions to enhance guest satisfaction.
Act on guest feedback promptly, informing relevant personnel and taking preventive measures.
Control departmental operations in conjunction with departmental managers.
Maintain Great National Hotel standards at all times.
Ensure high standards of personal hygiene, appearance, body language, and conduct among all employees.
Update SOP manuals, ensure employees are trained on standards, and communicate any changes.
Oversee departmental training, ensuring alignment with hotel standards.
Conduct regular reviews of training needs with departmental managers and develop training plans.
Record all training activities as per agreed procedures.
Attend and facilitate employee training sessions.
Identify potential employees for promotion and assist in their development.
Adapt to a flexible work schedule to ensure uninterrupted service to hotel guests.
Support all hotel areas as needed.
Ensure compliance with Health & Safety legislation, investigate and report incidents, and maintain readiness for audits.
Conduct fire evacuation drills and ensure employees are trained in emergency procedures.
Maintain security and report defective materials and equipment for timely repair.
Chair monthly Health & Safety meetings.
Collaborate with the Maintenance Manager on a Preventative Maintenance Log.
Appraise managers regularly and ensure departmental employee appraisals are conducted.
Assist in recruiting and selecting departmental management and staff.
Ensure adherence to disciplinary and grievance procedures.
Ensure all employee documents are given to HR.
Foster a positive working environment and resolve departmental problems promptly.
Promote a culture of innovation and idea implementation.
Share information with management and department heads promptly.
Ensure monthly departmental meetings and prompt feedback on committee discussions.
Liaise with the General Manager to communicate necessary kitchen department information to all departments.
Ensure departments adhere to safekeeping, cash handling, and credit policies.
Assist in compiling annual budgets and ensure departmental managers understand budgetary goals.
Investigate budget deviations and implement controls.
Manage weekly departmental wages and maintain adequate staffing levels.
Maximize sales opportunities and monitor purchasing for quality and cost-effectiveness.
Maintain cleanliness and standards in all areas of responsibility.
Conduct daily inspections to ensure cleanliness, maintenance, and customer care standards.
Be familiar with all hotel services and support departments as needed.
Ensure operational responsibility for service delivery and standards throughout the hotel when on duty.
Maintain presence in key areas during peak times and ensure all areas are well-maintained.
Ensure room occupancy and configuration meet business needs.
Complete projects within required timeframes as directed by the General Manager.
Implement a comprehensive handover system for effective communication.
Negotiate maintenance contracts with the General Manager and Maintenance Manager.
Ensure appropriate Duty Management coverage and train managers on all hotel procedures.
Carry out Duty Management shifts as required.