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Job Description
Senior Operations Lead Opportunity at Great National Ballykisteen Golf Hotel
We are seeking a highly skilled and experienced Senior Operations Lead to join our team at Great National Ballykisteen Golf Hotel. As a key member of our management team, you will be responsible for overseeing the daily operations of the hotel, ensuring high-quality customer service, and maintaining our standards of excellence.
Key Responsibilities:
- Customer Service: Ensure all guests receive a warm, friendly, and courteous welcome upon arrival and throughout their stay. Assist in setting and achieving team goals related to mystery audits, customer feedback, quality evaluations, and hotel standards.
- Standards: Control departmental operations in conjunction with departmental managers. Maintain Great National Hotel standards at all times. Ensure high standards of personal hygiene, appearance, body language, and conduct among all employees.
- Training: Oversee departmental training, ensuring alignment with hotel standards. Conduct regular reviews of training needs with departmental managers and develop training plans.
- Flexibility: Adapt to a flexible work schedule to ensure uninterrupted service to hotel guests. Support all hotel areas as needed. Ensure compliance with Health & Safety legislation, investigate and report incidents, and maintain readiness for audits.
- People Management: Appraise managers regularly and ensure departmental employee appraisals are conducted. Assist in recruiting and selecting departmental management and staff. Ensure adherence to disciplinary and grievance procedures.
Requirements:
- Strong background in hospitality management with extensive F&B or Front Office managerial experience.
- Leadership, communication, and organisational skills to manage diverse teams and departments effectively.
- Ability to inspire teams to deliver excellent customer service and be passionate about the guest experience from start to finish.
What We Offer:
- Attractive weekly pay structure.
- Company-funded educational programs.
- Opportunity for internal career growth, progression, and promotion with the GN Group nationwide.
- Advanced online training programs through our E-learning personal development platform.
- Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
About Us:
Great National Ballykisteen Golf Hotel is an equal opportunities employer. We are proud to be certified as a Great Place to Work and an Outstanding Employer for 2024 as part of Failte Ireland's Employer Excellence Program.