Job Description
Great National Ballykisteen Hotel at Limerick Junction, Tipperary has a fantastic opportunity for a DeputyManager to join their exceptional and expanding team and oversee the daily operations of the hotel at senior level. Reporting to the General Manager, the Deputy General Manager will oversee the running of the key functions in the hotel and work closely with the Department Heads to ensure the smooth operation of their departments, ensuring high-quality customer service and maintaining our standards of excellence throughout. This role requires leadership, communication, and organisational skills to manage diverse teams and departments effectively. The ideal candidate will have a strong background in hospitality management with extensive F&B or Front Office managerial experience in particular. You will inspire your team to deliver excellent customer service and be passionate about the guest experience from start to finish, while having a strong focus on business efficiency and performance. We are proudly certified as a Great Place to Work since November 2023 for the second year running and have been certified as an Outstanding Employer for 2024 as part of Failte Ireland's Employer Excellence Program. We offer structured programs for growth and career advancement as we consider our employees to be our greatest asset. If you are looking to progress to the next step of your career, we would love to hear from you. Key Responsibilities: Customer Service: Ensure all guests receive a warm, friendly, and courteous welcome upon arrival and throughout their stay. Assist in setting and achieving team goals related to mystery audits, customer feedback, quality evaluations, and hotel standards. Implement systems to handle guest queries promptly and efficiently. Train and monitor staff to ensure consistently high standards of service. Empower employees to make on-the-spot decisions to enhance guest satisfaction. Act on guest feedback promptly, informing relevant personnel and taking preventive measures Standards: Control departmental operations in conjunction with departmental managers. Maintain Great National Hotel standards at all times. Ensure high standards of personal hygiene, appearance, body language, and conduct among all employees. Update SOP manuals, ensure employees are trained on standards, and communicate any changes. Training: Oversee departmental training, ensuring alignment with hotel standards. Conduct regular reviews of training needs with departmental managers and develop training plans. Record all training activities as per agreed procedures. Attend and facilitate employee training sessions. Identify potential employees for promotion and assist in their development. Flexibility: Adapt to a flexible work schedule to ensure uninterrupted service to hotel guests. Support all hotel areas as needed. Ensure compliance with Health & Safety legislation, investigate and report incidents, and maintain readiness for audits. Conduct fire evacuation drills and ensure employees are trained in emergency procedures. Maintain security and report defective materials and equipment for timely repair. Chair monthly Health & Safety meetings. Collaborate with the Maintenance Manager on a Preventative Maintenance Log. People Management: Appraise managers regularly and ensure departmental employee appraisals are conducted. Assist in recruiting and selecting departmental management and staff. Ensure adherence to disciplinary and grievance procedures. Ensure all employee documents are given to HR. Foster a positive working environment and resolve departmental problems promptly. Promote a culture of innovation and idea implementation. Communication: Share information with management and department heads promptly. Ensure monthly departmental meetings and prompt feedback on committee discussions. Liaise with the General Manager to communicate necessary kitchen department information to all departments. Sales and Costs: Ensure departments adhere to safekeeping, cash handling, and credit policies. Assist in compiling annual budgets and ensure departmental managers understand budgetary goals. Investigate budget deviations and implement controls. Manage weekly departmental wages and maintain adequate staffing levels. Maximise sales opportunities and monitor purchasing for quality and cost-effectiveness. Maintain cleanliness and standards in all areas of responsibility. Specific Responsibilities: Conduct daily inspections to ensure cleanliness, maintenance, and customer care standards. Be familiar with all hotel services and support departments as needed. Ensure operational responsibility for service delivery and standards throughout the hotel when on duty. Maintain presence in key areas during peak times and ensure all areas are well-maintained. Ensure room occupancy and configuration meet business needs. Complete projects within required timeframes as directed by the General Manager. Implement a comprehensive handover system for effective communication. Negotiate maintenance contracts with the General Manager and Maintenance Manager. Ensure appropriate Duty Management coverage and train managers on all hotel procedures. Carry out Duty Management shifts as required. Job Type: Full-time What we can offer you: Attractive weekly pay structure. Company funded educational programmes Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide. Advanced online training programs through our E-learning personal development platform Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health. Recruitment bonus through our GN refer a friend scheme Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days Employee Social Events to celebrate our teams success together Industry leading complimentary meals on duty and barista style coffee Attractive 20% Employee discount on bar & restaurant food Favourable Friends and Family discounted best available rates in our GN Hotels nationwide. Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member. Save money and be healthy with our Bike to work scheme Xmas savings club On site free parking Uniform provided. Great National Hotel Ballykisteen is an equal opportunities employer.