Deskside Engineer Job In Dublin

Deskside Engineer role requires expertise in Windows 11 and technologies, providing support to users, troubleshooting incidents, and deploying applications.

Job Description

As a Deskside Engineer, you will be the subject matter expert for Windows 11 and technologies, providing deskside support to users. You will troubleshoot and resolve incidents on DELL Windows 11 laptops, use Intune Autopilot to build Windows 11 devices, and onboard new joiners to laptops.

• Act as the single point of contact for Windows and laptop related issues for users.
• Troubleshoot and resolve incidents on DELL Windows 11 laptops (hardware & software).
• Use Intune Autopilot to build Windows 11 devices.
• Onboard new joiners to laptops.
• Provide support with meetings when required, ensuring meeting room Audio visual technology interacts correctly with laptops.
• Use remote tools to support users who are working from home.
• Deploy applications via SCCM & Intune.
• Perform basic troubleshooting and resolve technical problems relating to facilities - wireless networks, peripheral devices such as printers, scanners, and mobile/smart phones.
• Work collaboratively with global teams for support in resolution of incidents.

Key Skills and Knowledge

• Excellent troubleshooting skills on Windows 10 & 11 OS.
• Experience of using elevated admin privileges and remote support tools to remediate incidents.
• Ability to build devices with Autopilot using Intune.
• Ability to diagnose and resolve Dell Laptop Hardware faults.
• Experience deploying applications via SCCM.
• Experience in modern EUC/services hosted on Azure and M365 suite.
• Good communication skills and ability to engage with different user personas.
• Motivation, self-driven attitude, and ability to learn quickly.

Candidates should hold appropriate RTWs for Ireland and possess a strong motivation, self-driven attitude, and ability to learn quickly.

eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

eir evo talent apply all relevant Data Protection laws when processing your Personal Data.