Job Description
Evelyn Partners is the UK’s leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves access to good advice, regardless of where they’re at in their financial journey.An exceptional track record of growth and innovation is driven by our core values of:Personal, offering advice based on a true understanding of what matters to our clients; Partnership, working with our clients in a joined-up, collaborative way; and Performance, demonstrating a breadth and depth of advice expertise to deliver first-class results.As Desktop Support Analyst in Dublin, you will contribute to the effective running of the Evelyn Partners DTS Support team. You will provide support to firm-wide teams including Business Services, Finance, Banking & Financial Services. This role will encompass travel to other Evelyn Partners offices.ResponsibilitiesAs Deskside Support Analyst, some of your responsibilities will include:Dealing with incidents & requests triaged by the Service Desk relating but not limited to support of endpoints, user permissions, troubleshooting application issues, etc.Monitoring the progress of incidents & requests from raise to resolution and keeping users informed of the progress.Raising and maintaining calls in the IT Service Management Tool where appropriate.Timely fault diagnosis and triaging faults to appropriate third-party providers or other internal support teams.Creating documentation for trending incidents and sharing knowledge with the Service Desk team.Carrying out desk visits where there may be a physical problem.Supporting the onboarding of new service and systems that transition from project to BAU.Some evening and weekend out of hours work will be a requirement.QualificationsTo be successful in the role, you should have:Experience with supporting the following:Windows 10M365 including AzureMicrosoft TeamsActive DirectoryGroup Policy administrationMobile device support (iPhone and Android)Polycom Video ConferencingNetworking (structured cabling, TCP/IP, WAN, VLANs)PC/Laptop/VDI Image deploymentITIL Foundation (desirable)Relevant ITIL Intermediate qualifications (desirable)Additional InformationAs a colleague here at Evelyn Partners, you will have access to benefits that include:Private medical insuranceLife assurancePension contributionGenerous holiday packageOption to purchase additional holidayShared parental leaveWe are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners, we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity, and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know. #J-18808-Ljbffr