Job Description
We are seeking a skilled Desktop Support Analyst to join our team in Dublin, providing expert technical support to our firm-wide teams.
evelyn partners, the UK's leading integrated wealth management and professional services group, offers a range of financial and professional services to individuals, businesses, and organizations.
The successful candidate will contribute to the effective running of our DTS Support team, providing support to various teams including Business Services, Finance, Banking & Financial Services, and traveling to other offices as required.
Key Responsibilities:
- Deal with incidents and requests triaged by the Service Desk, including support of endpoints, user permissions, and troubleshooting application issues.
- Monitor the progress of incidents and requests from raise to resolution, keeping users informed of the progress.
- Raise and maintain calls in the IT Service Management Tool where appropriate.
- Perform timely fault diagnosis and triaging faults to appropriate third-party providers or other internal support teams.
- Create documentation for trending incidents and share knowledge with the Service Desk team.
- Carry out desk visits where a physical problem exists.
- Support the onboarding of new services and systems transitioning from project to BAU.
Requirements:
- Experience with supporting Windows 10, M365, Azure, Microsoft Teams, Active Directory, Group Policy administration, mobile device support (iPhone and Android), and Polycom Video Conferencing.
- Networking (structured cabling, TCP/IP, WAN, VLANs) and PC/Laptop/VDI Image deployment.
- ITIL Foundation or relevant ITIL Intermediate qualifications.
Benefits:
We offer a range of benefits, including private medical insurance, life assurance, pension contribution, and generous holiday package.
Equal Opportunities:
We value diversity and are committed to creating an inclusive environment where all colleagues feel respected and can achieve their full potential. We are happy to make reasonable adjustments to accommodate your needs throughout the application process.