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Job Description
Desktop Support Analyst
Evelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, businesses, and organizations.
We are seeking a Desktop Support Analyst to join our team in Dublin. As a key member of our DTS Support team, you will provide support to firm-wide teams, including Business Services, Finance, Banking & Financial Services.
Key Responsibilities:
- Deal with incidents and requests related to endpoint support, user permissions, and application issues.
- Monitor the progress of incidents and requests from raise to resolution and keep users informed.
- Raise and maintain calls in the IT Service Management Tool.
- Timely fault diagnosis and triaging faults to appropriate third-party providers or other internal support teams.
- Create documentation for trending incidents and share knowledge with the Service Desk team.
- Carry out desk visits where there may be a physical problem.
- Support the onboarding of new services and systems that transition from project to BAU.
Requirements:
- Experience with supporting Windows 10, M365, Azure, Microsoft Teams, Active Directory, Group Policy administration, mobile device support, and Polycom Video Conferencing.
- Networking skills, including structured cabling, TCP/IP, WAN, VLANs, and PC/Laptop/VDI Image deployment.
- ITIL Foundation certification (desirable) and relevant ITIL Intermediate qualifications (desirable).
Benefits:
- Private medical insurance
- Life assurance
- Pension contribution
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave
We are committed to providing a workspace where all colleagues feel respected and valued, regardless of identity, background, or circumstance.