Deskside Support Analyst Job In Dublin

We are seeking a skilled Desktop Support Analyst to join our team in Dublin, providing technical support to firm-wide teams and contributing to the effective running of our DTS Support team.

Evelyn Partners is the UK's leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses. Our core values of Personal, Partnership, and Performance drive our exceptional track record of growth and innovation. We believe that everyone deserves access to good advice, regardless of where they're at in their financial journey. As a Desktop Support Analyst, you will be responsible for: • Dealing with incidents and requests triaged by the Service Desk relating to support of endpoints, user permissions, troubleshooting application issues, etc. • Monitoring the progress of incidents and requests from raise to resolution and keeping users informed of the progress. • Raising and maintaining calls in the IT Service Management Tool where appropriate. • Timely fault diagnosis and triaging faults to appropriate third-party providers or other internal support teams. • Creating documentation for trending incidents and sharing knowledge with the Service Desk team. • Carrying out desk visits where there may be a physical problem. • Supporting the onboarding of new services and systems that transition from project to BAU. Some evening and weekend out-of-hours work will be required. To be successful in this role, you should have: • Experience with supporting Windows 10, M365, Azure, Microsoft Teams, Active Directory, Group Policy administration, Mobile device support (iPhone and Android), Polycom Video Conferencing, Networking (structured cabling, TCP/IP, WAN, VLANs), PC/Laptop/VDI Image deployment. • ITIL Foundation (desirable) and Relevant ITIL Intermediate qualifications (desirable). As a colleague here at Evelyn Partners, you will have access to benefits that include: • Private medical insurance • Life assurance • Pension contribution • Generous holiday package • Option to purchase additional holiday • Shared parental leave We are proud to value the differences that a diverse workforce brings, representative of society and our clients. We have a wide range of highly active employee resource groups and are delivering multiple diversity, equity, and inclusion initiatives across the organisation.