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Job Description
Experienced Deskside Engineer sought to support on-site laptop environment and modern networks for a 3-month contract in Gormanstown, Co. Meath.
PFH Technology Group, a premier provider of end-to-end ICT solutions, is seeking a skilled professional to join their team. With a nationwide network of over 750 dedicated professionals, PFH Technology Group offers unrivalled vendor relationships and a managed services portfolio scaling from SMEs to large Enterprise organisations.
Key Responsibilities:
- Support and troubleshoot on-premise laptop environment, including workstation imaging and Microsoft Windows 10 desktop operating systems.
- Support and troubleshoot modern networks, including TCP/IP, DNS, DHCP, switching, and wireless protocols.
- Support and troubleshoot on-premises networks, including VLAN configurations.
- Support and troubleshoot multi-site Active Directory environments.
- Support and troubleshoot backup solutions, both onsite and remote.
- Implement, support, and troubleshoot printers and print servers.
- Cultivate close working relationships with assigned clients, point of contacts, and user base.
- Responsible for incident closures and daily time entries using Oracle Service NOW ticketing system.
- Responsible for daily end-of-day email to client point of contact.
Requirements:
- Bachelor's degree in IT, Engineering, or equivalent hands-on work experience.
- Work experience must include supporting local area network connected devices or any equivalent combination of education and experience.
- Apple computer hands-on experience a plus.
- Proficient with the most recent Microsoft Windows operating system.
- Proficient with the Microsoft Office 365 Suite of products.
- Proficient with Microsoft Active Directory, DNS, DHCP, Print and File Permissions.
- Proficient with Google Chromebook product.
- Understanding of IP addressing and network troubleshooting.