Job Description
This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. OverviewIn SMC and Digital Sales, we aim to empower customers through the Microsoft cloud by building a globally led, digital-first organisation aligned with partners. Dedicated to the fast-growing Small, Medium, Corporate (SMC) segment, our organisation is on track to be Microsoft's next $100 billion business. As part of our Digital Sales Centres, you'll support customers in achieving their business objectives through digital engagement and partner co-selling. You'll also work cross-collaboratively while embracing our culture priorities: Diversity and Inclusivity, Well-being, Sustainability, and Learning. If you're customer-obsessed and passionate about digital-first solutions, we invite you to learn more about the value we deliver to our customers, partners, and each other every day.The Digital Account Executive helps Microsoft serve SMC-Corporate clients on their Digital Transformation journey by developing and maintaining strong relationships with executives and decision-makers. They orchestrate team members and engage with partners to find the best solutions for customer needs.This role offers career growth, honing solution sales and collaboration skills, and deepening cloud expertise. It is flexible, allowing up to 50% remote work.Microsoft's mission is to empower every person and organisation to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. We build on values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive.QualificationsRequired/Minimum QualificationsDemonstrated experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education) and/or driving digital transformationOR Bachelor's Degree in Business, Technology, or related field AND experience working in a relevant industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education) and/or driving digital transformationOR Master's Degree in Business Administration AND year(s) experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education) and/or driving digital transformation.Experience in the African market (Preferred)French and Arabic Languages are a mustRole is based in Ireland. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.ResponsibilitiesCustomer Engagement: Build and maintain relationships with executives and decision makers through consultative engagement, highlighting the value of Microsoft solutions and ROI. Deepen customer relationships by being customer-focused, honouring commitments, and connecting customers to Microsoft executives. Assist partners in joint-selling and leverage digital selling methods to grow your network and create a pipeline. Develop a comprehensive understanding of the customer's business and technology needs, identify opportunities for optimisations, and present solutions based on customer insights. Lead new opportunities and orchestrate internal teams to accelerate the customer's digital transformation.Account Management: Develop and oversee the execution of account plans to ensure Microsoft revenue targets and customer business needs are met. Drive accountability among extended virtual teams and internal industry experts. Lead the extended team and embrace partners to scale business by understanding partner goals and creating mutual business growth. Ensure achievement of revenue and consumption targets and drive integrated joint account governance. Think strategically about customer planning, set standards and priorities, and engage decision makers on long-term business planning. Anticipate moves within assigned accounts, mitigate risks, and expand the network of key internal and external partners.Sales Excellence: Seek customer feedback to identify drivers of satisfaction and dissatisfaction. Leverage internal resources to support customer needs and orchestrate others to anticipate issues and establish recovery action plans. Lead and orchestrate extended virtual teams and key stakeholders to expand relationships with decision makers. Educate decision makers on Microsoft's value proposition, develop plans to offer solutions that satisfy customer KPIs, and align the right partner solution for customer industry needs. Develop value-proposition presentations and specialized business plans to generate business and upsells. Implement strategies to engage relevant stakeholders and drive consumption of Microsoft solutions.Industry Knowledge: Build and maintain a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts. Coordinate with internal industry experts to gather industry data and improve planning. Demonstrate a strong understanding of the customer's business strategy and the direction of the industry.Other: Embody our culture and values#LI-DNI