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Job Description
We are seeking a Digital Workplace Specialist to join our team, responsible for delivering day-to-day support of the Digital Workplace environment and ensuring the delivery of IT services to the business.
As a key member of the Digital Workplace Technology team, you will play a crucial role in supporting office and branch locations, striving to continually improve and deliver a best-in-class colleague experience across multiple technologies.
Key Responsibilities:
- Implementation, support, and administration of multiple technologies to support Digital and Hybrid Workplace agendas.
- Managing delivery, improvement, and governance of the bank's end-user device estate.
- Building, implementing, and maintaining endpoint and mobile-based services/solutions, including image creation and deployment.
- Providing direct ownership of the delivery of the managed print solution throughout the bank's branch network and wider administration locations.
- Managing successful delivery of branch technology support services.
- Maintaining and building strong relationships with key vendors, responsible for delivering the relevant branch technology services.
- Monitoring and administering SCCM, Intune, and all associated environments, and raising and resolving escalated issues.
- Supporting development of the overarching Digital Workplace and end-user computing strategy.
- Developing the bank's Digital Workplace capability, leveraging cloud services.
- Supporting the implementation of business and technology projects, working closely with internal project & support teams.
- Monitoring and responding to issues, requests for services, and incidents logged into the ticketing system, working within service level expectations and response time limits.
- Incident and problem management, owning and tracking incidents and problem tickets until completion.
- Acting as a contact point for business as usual (BAU) and project queries relating to end-user compute management and branch technology.
Requirements:
- Proven experience supporting a large enterprise end-user computing environment.
- Strong technical experience in Windows 10/11, operating system imaging and deployment (SCCM and Intune), encryption, device compliance, and security configuration.
- Technical experience in application packaging and deployment.
- Experience of Microsoft patch management and vulnerability administration.
- Knowledge of Active Directory and Group Policy management.
- Knowledge of Microsoft 365 products, apps, and services.
- Desired knowledge of Citrix virtual app and desktop/desktop as a service (DaaS).
- Knowledge of MDM & MAM Solutions (Mobile Iron, Intune, Apple Business Manager, Samsung Knox).
- Scripting experience (PowerShell).
- Industry/Professional Certification.
- Active contributor, playing a proactive role as part of the team, supporting colleagues and the organisation to achieve targets.
- Ability to work on own initiative with strong self-starter competencies.
This is a permanent role based in PTSB Dublin or Cork offices, with a hybrid option available within the Republic of Ireland.