Job Description
Advantage Group International is seeking an enthusiastic, trusted, and resilient Client Service Director to join us in our journey of helping businesses be better together.What Matters to Us: Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other’s feedback. Our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40 countries.Who We’re Seeking to Join Our Team: Reporting to the Country Manager, Ireland, the successful candidate ideally holds 10+ years of experience in a senior sales, category management and/or customer marketing role at a large FMCG supplier, and/or has held senior trading management positions at a grocery retailer or wholesaler. Client service experience at a market research or marketing agency, servicing clients within the FMCG and Grocery Retail sectors is also a viable career path. Current or recent experience of the Ireland Retail industry is a must-have with either a strong supplier or retailer background. Knowledge of other retail, digital and wholesale sales channels is desirable. Candidates with a Private Label or Branded background will be suitable for the role. Strong proficiency with Microsoft Office suite, particularly MS Excel and PowerPoint. Experience with Tableau or other BI tools is considered an asset. The successful candidate will be a proficient data analyst, able to deliver insight for clients in compelling and engaging presentations to varied audiences.What Success Looks Like in this Role: Provides sales and client service leadership for the Advantage business in Ireland, with occasional support provided to the UK market. Specific responsibilities include:Achieve revenue growth goals by maximizing client retention and increasing market penetration.Identify and win new business opportunities for existing and new services.Build strong business relationships and networks with our clients (suppliers and retailers) and ensure that they are gaining value and insights from the Advantage programmes.As a thought leader, enhance the Advantage brand, building our status as trusted advisor within the FMCG community, through presentations, workshops, and industry conference participation.Assist the Country Manager and UK & I Managing Director in developing the annual business plans for the UK & Ireland market.Provide regular client reports and performance updates.Support the UK client facing team during peak periods to maximize client engagement.Work collaboratively with the Operations Team, Programme Managers, and local and global Programme management and Client service teams.Where You’ll be Located: This role will be home office based in Ireland, with occasional visits to our office in Somerset, UK. Expected travel is moderate but may be high at peak times of the year.The Capabilities and Skills that Matter: Senior sales, customer marketing, retailer, and/or client service experience. Expert in Ireland FMCG and Grocery and Wholesale Retail market. A strong network of contacts amongst Ireland Grocery retailers and suppliers. Polished presentation skills. Comfortable and confident working with both small and large audiences. Strong written and oral communication skills. A practical understanding of market research principles/concepts. Ability to manage complex research/consulting projects. Problem-solving, positive attitude, and team player.The Functional Competencies We Value: Outstanding Industry Connectivity, Client Leadership, Prospecting for Growth, Effective Communication, Insightful Presentations, Business and Financial Planning, Entrepreneurial Drive, Strategic Agility, Coaching for Success.Advantage offers an attractive salary package with fringe benefits. #J-18808-Ljbffr