Job Description
**Director, HR Business Partner - EMEA** **Job Summary:** Lead strategic business partnership to EMEA regional executives and Global HR Business Partners, driving key talent strategies aligned to Service Now's People Pact. **Job Description:** Service Now is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better. As a key member of Service Now's Product, Experience, and Technology HRBP team, the Director, HR Business Partner - EMEA will drive strategic business partnership to EMEA regional executives and Global HR Business Partners. This role will require a strong understanding of Service Now's mission and business priorities across Product, Experience, and Technology organization and how it aligns to regional strategies. **Key Responsibilities:** • Understands the overall business direction and impact of people decisions to influence the right business choices to fulfill strategic objectives across multiple organizations, leaders, and countries. • Contributes to business growth by applying a long-term vision and translating business and regional needs into a STEP EMEA People strategy and strategic people plan to support the achievement of regional and business goals. • Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions. • Partners with the STEP EMEA leaders and acts as a trusted advisor providing strategic insight to the future direction of the region, senior level people topics, and contributes to organization design and development initiatives that drive the organizational effectiveness of the region. • Acts as the voice of the business in the HR function and partners with People Partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that HR solutions are developed and deployed for key business needs. • Serves as regional contact for Sr Business Leaders within STEP EMEA and works collaboratively with the Global HRBP to ensure the effective fulfillment of business needs and seamless approach to meet people-related initiatives. • Acts as key strategic HR lead, consultant, and coach to Senior business leaders to enable the development of their people leadership capabilities, maximize their impact on team engagement, and provide strategic insight on people-related topics. • Partner with the People M&A team on the due diligence, people planning, and/or integration of newly acquired companies into Service Now. • Provides strategic advice on: • Strategic workforce planning • Calibration and succession planning • Organization design, change management, and culture • Leadership and team development • Relevant workforce trends which will impact the BU **Requirements:** • Experience working within a complex organization influencing across multiple countries and executives to create and execute against people strategies. • Experience supporting a fast-paced technology or engineering function a plus. • Outstanding interpersonal and communication skills, including problem solving, collaboration, and relationship building. • Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast-paced environment across the complexity of various countries and cultures. • Ability to use data analytics and insights to influence decision making across the region and with senior leadership. • Ability to manage multiple complex issues and prioritize projects concurrently. • Ability to excel at all levels of the HR "stack" - strategic, operational, and tactical. • Credibility and integrity in communications to ensure information flows both upward and downward. • Confidence to challenge respectfully to influence business decisions.