Job Description
The 5* College Green Hotel Dublin (part of the MHL Hotel Collection) currently have a fantastic opportunity for a Director of Meetings & Events to join the Sales and Events team. MAIN DUTIES AND RESPONSIBILITIES Complete forecasts, plans, and productivity reports for management. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimising waste to increase revenue. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Direct day-to-day conference/convention activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance. Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies. Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. Conduct banquet and catering facility tours and entertain clients to enhance the guests meeting/banquet experience. Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience. Analyse and action against client satisfaction surveys to improve services. Develop awareness and reputation of the hotel and the brand in the local community. Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact on the environment. HEALTH & SAFETY To be aware of all Health, Safety and Fire regulations and to abide by their terms. To maintain high standards of personal hygiene at all times. To demonstrate proper and safe usage of all equipment. To support and adhere to the equal opportunities policy of the company. GENERAL Ability to prioritize in a fast-paced environment. Accuracy and strong attention to detail. Flexibility in day-to-day task demands, remain focused when priorities and practices change. Be clear, concise and professional in all communications both written and verbal. Work closely with other departments to achieve desired end result. Be resourceful and creative when faced with obstacles. Ability to follow up and see project through to completion. Adhere to deadlines. Take ownership for assigned responsibilities. Genuine, approachable and enthusiastic. Polished and professional demeanour when client facing. BENEFITS Marriott Hotel discounts MHL Hotel discounts Opportunities to work with international Marriott brands MHUB online Training & Development Platform Employee recognition awards Employee meals Birthday gifts Gifts for parents of newborn babies Life insurance Sick Pay Scheme Training & Development Programmes Bike to Work Scheme TaxSaver Scheme Subsidised taxis for late work VHI Employee Assistance Programme Recommend A Friend Scheme Social events Sporting events Discounted gym membership Discounts in MHL Food & Beverage outlets This job description is not intended to be exhaustive or restrictive and may be amended as the business requires. Skills: Event Planning Leadership/Management Skills Organisational Skills