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Job Description
We are seeking a Head of Operations to lead our Operations Team, responsible for coordinating all aspects of funds' lifecycles, from set-up and launch to day-to-day transaction oversight and middle office activities.
Key responsibilities include:
- Coordinating the day-to-day oversight of all trade lifecycle activities across trade execution, middle office, administration and custody service providers.
- Project management and oversight of new product launches and important changes to existing products.
- Oversight of the day-to-day management of the Company's outsourced functions, including middle office, depositary, administrator, investment managers/advisors.
- Initial and on-going due diligence on outsourced service providers, negotiating, reviewing and approval of SLAs/SLDs.
- Development of oversight controls of quality of service from funds' and firm's service providers.
- Control of key fund administration and custody services from delegates.
- Act as Primary Contact for Securities Lending Programme.
- Ensure timely reception and review of periodic and ad hoc key metrics related to outsourced functions.
- Act as primary escalation point of contact to queries from internal and external stakeholders.
- Support the procurement of new services and/or service providers.
- Presentation of periodic or ad hoc reporting to the Board of Directors, Risk Committee, Product Committee etc.
- Support the design, testing, implementation and maintenance of IT and information workflows between Company and its service providers.
Key requirements include:
- Relevant Asset Management/Investment Management or UCITS Management Company middle office/operations experience.
- Experience leading a team, ideally in a fast paced environment, with the ability to coach and develop a high performing team.
- Deep knowledge of investment operations across various types of financial products and financial markets required.
- Strong leadership and organisational skills, with the ability to find a good balance between meeting short term needs and delivery of structural solutions and improvements.
- Excellent verbal and written communication skills, with the ability to translate and deliver the requirements and needs of key stakeholders into action plans and robust embedded processes.
- Be enthusiastic and eager to learn, a self-starter, who embraces change as an opportunity to find new and innovative ways to support the company's growth.
This role is a key contributor to the overall goals of the company, leading by organising and coordinating the Operations Team to perform at a high level, delivering and exceeding stakeholders' expectations in a fast paced and continuously changing environment.