Job Description
Lead a team of technical services engineers to cultivate customer success and drive company growth.
Mongo DB is a leading developer data platform, transforming industries and empowering developers to build amazing apps.
The Director of Technical Services will be responsible for leading a distributed regional team, coordinating, mentoring, and actively recruiting new members.
The team will provide advice and support for Mongo DB, the most popular next-generation database, in use across a wide variety of industries and use-cases.
The Director of Technical Services must have strong management and leadership skills, with hands-on experience building and running teams of people leaders.
Key responsibilities include:
- Drive customer success by leading the team who are solving challenging technical problems, from design through to production operations.
- Grow and lead a distributed regional team, including coordinating, mentoring, and actively recruiting new members of the team.
- Interface with various departments in the company and represent the Technical Services team, being a champion for our customers and our company's success.
- Contribute to global projects, which can include various aspects of program management including process, automation, and tooling.
The ideal candidate will have:
- Strong management and leadership skills, with hands-on experience building and running teams of people leaders.
- Practical experience running a technical support team or organization, including coordinating high profile customer escalations.
- A history of building organizational change and process improvement both regionally and across a global team.
- The ability to think on your feet, remain calm under pressure, and help the team solve problems in real-time.
- Strong background in diagnostic/troubleshooting processes.
- Strengths in relationship building and maximizing team performance in a high growth and rapidly evolving environment.
- Excellent communication and presentation skills, written and verbal.
Mongo DB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
Mongo DB is an equal opportunities employer.