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Job Description
**Director of Technical Services**
Lead a team of technical services engineers in Dublin, responsible for cultivating customer success and driving company growth.
Mongo DB is a leading developer data platform, transforming industries and empowering developers to build amazing apps.
The Director of Technical Services will be at the forefront of innovation and creativity, helping to build a solid team that directly contributes to customer success.
Key responsibilities include:
- Driving customer success by leading a team of technical services engineers
- Growing and leading a distributed regional team
- Representing the Technical Services team and championing customer and company success
- Contributing to global projects, including process, automation, and tooling
The ideal candidate will have:
- Strong management and leadership skills, with hands-on experience building and running teams
- Practical experience running a technical support team or organization
- A history of building organizational change and process improvement
- Strong background in diagnostic/troubleshooting processes
- Excellent communication and presentation skills
Success measures include:
- Building a solid team that directly contributes to customer success
- Establishing relationships with key customer accounts for proactive communication
- Driving personal growth and business impact of employees
Mongo DB is committed to providing a supportive and enriching culture for employees, with benefits including employee affinity groups, fertility assistance, and a generous parental leave policy.