Job Description
GET TO KNOW US At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experiences to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. KNOW THE ROLE To manage own buy and concession teams effectively in all areas including team dynamics & morale, performance management and development, coaching etc. To manage the performance of all new starters and their buddies, ensuring they are fully supported to deliver within your departments. Seek to continuously raise the benchmark and improve standards through ongoing development, coaching and performance management of the team. To monitor department sales (own bought and concession), identify opportunities and risks and take action to maximise sales. To review concession businesses, set improvement targets and deal with any issues. To motivate the team to exceed sales targets, by developing skills in product knowledge, link selling, after sales service and awareness of other services within Brown Thomas. To proactively give feedback to Department Managers on trends and customer feedback and provide recommendations for improvement. To forward plan for deliveries, events and new season. To conduct price checks and comparison shops, and analyse the information to make improvements. To ensure the team is trained specifically in product knowledge. Lead relevant Operation Teams (Stockroom, Cash Office and Administration) to drive the business forward through responsive and innovative processes and structures. Accountable for the leadership of the online fulfilment team, planning, team management and adherence to overall KPIs. Project management and test new operational processes to maximise productivity & KPIs for in-store fulfilment against a backdrop of rapidly increasing scale. Minimise customer abandonment through development of clearly documented processes and systems communicated to all stakeholders. Driving efficiencies in the operation of stockroom services and standards to the store and online retail teams. Championing change and innovation to ensure the best possible models of team, service, environment and profitability. KNOW WHAT WE’RE LOOKING FOR An absolute passion for the fashion industry and understanding of planning in luxury retail. Strong coaching skills with the ability to enhance individual and team-based performance in a retail environment. Strong analytical and numeracy skills with an ability to simplify complex reporting when communicating outside immediate team. Excellent communication, negotiation and influencing skills. Service orientated with the ability to work to tight deadlines. Highly organised and able to manage more than one project at a time. An innovative thinker who has their finger on the pulse of retail best practice, always looking for the next opportunity to enhance the reputation and distinctiveness of our brand. KNOW WHAT'S IN IT FOR YOU We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture. As a Brown Thomas Arnotts team member, you will benefit from: Competitive Salary Contributory Pension Scheme Competitive annual leave entitlement Team Member discount across the world’s most iconic brands Recognition Days for Volunteering & Wellbeing Wellbeing Initiatives Extensive Learning & Development Offerings Leading Talent Programmes Flexible Working Model Additional Benefits KNOW HOW WE WORK Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued. We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial. Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and/or membership of the Travelling community. We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. #J-18808-Ljbffr