Job Description
Role Summary
The Domestic Sales Agent will be responsible for selling Certa Ireland's Domestic Fuels to new and existing Domestic Customers throughout Ireland. In conjunction with the operations team, the agent will ensure customers receive a first class on time delivery service.
Key Responsibilities
- Responsible for selling Certa Home Heating Oil to new and existing Domestic customers.
- Negotiate with the customer to get the best possible price to close the sale.
- Development and retention of new and existing customers.
- Conduct outbounding campaigns to retain business and to increase marketing permissions.
- Demonstrate a high level of customer service, providing "first call resolution" at every opportunity.
- In conjunction with the Certa operations team, the agent will ensure customers receive a first class on time delivery service.
- Cross sell additional energy products to Domestic Customers – eg. Solar.
About You
As part of the DCC group, we believe in trust and openness, and you do too. We hire great people and give them the freedom to do their best work.
Key Skills and Attributes
- 1 year's sales experience in a fast paced service industry, ideally a call centre environment but not essential.
- Experience and ability to work under pressure while meeting targets set and ensuring attention to detail is maintained.
- Strong negotiation skills to achieve optimum results for the company.
- Fluent in English both written and oral.
- Proficient with MS Office including exceptional Excel Skills.
- Experience in oil industry is desirable but not essential.
Hours of Work
Your normal working week is 5 days per week from Monday to Friday. The normal working hours are in accordance with the Call Centre shifts, 8am to 4:30pm/ 9am to 5:30pm, 9:30am to 6pm. The Call Centre rotates these shifts and you will be informed by your manager weekly in advance of the hours of work and days of the week on which you are required to work. In addition to the standard 5 day week you will also be required to work one to two Saturdays per month from 9am to 1pm. If you are unable to take the appropriate breaks/ rest periods you should inform your Manager or a representative of the HR department immediately.
Location: We have offices in Portlaoise and Bray, Co. Wicklow.
Our Values
Safety First: Our priority on safety has always been the foundation of our sustained success in business. We always prioritise the safety of our employees, contractors, customers and any others who may be affected by our business activities. This is why we continuously look for ways to improve our culture, systems, and our processes around safe practices.
Bold & Courageous: We embrace challenges with the determination to succeed. We push our boundaries and challenge the status quo. Every day we strive to understand the limits of "what's possible?" and "why not?". Both as individuals and as a collective, we strive to find innovative solutions to problems for our shared future and achieve our goal of becoming Ireland's most loved, most efficient and most profitable energy brand.
One Team: We are one team and work with a shared vision; which is to always do the right thing for our customers, our businesses and our people. Internally, we operate without silos, and we say what we feel, we're always respectful, honest and empathetic to different views and opinions, embracing diversity and nurturing inclusivity. We're problem solvers who are never afraid to take the initiative and personal ownership of the part that we play. Our one-team culture means that we're stronger together and are capable of accomplishing great things.
Irrepressible Performance: We at Certa share a collective entrepreneurial spirit, an agile approach to solving problems, a passion for accuracy, a dedicated work ethic and an unwavering commitment in serving our customers. Performance is at the heart of what we do and it makes us continuously seek new ways to improve what we do. Our pursuit of excellence demands that each one of us bring a consistently strong performance to their work every day, thus ensuring the long-term success and growth of our business.
Customer Obsessed: We take pride in defying expectations. We keep on our toes and come up with fresh ways to do things in response to changing customer requirements. Our increased focus on being customer-centric across the organisation drives us to deliver the best-in-class experiences to our customers. This is what helps us build enduring and lasting relationships based on trust, value and respect. Our shared belief in environmental citizenship and our philosophy of small steps over time equals big strides, helps us build an energy-efficient future for our customers and for our planet.
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