Job Description
**Duty Manager Role at Belvedere Hotel & Hotel 7** We are seeking a highly skilled Duty Manager to oversee the operations of our hotel, ensuring exceptional guest service and quality standards are consistently met. **About the Role** The Duty Manager will be responsible for managing the hotel's daily operations, anticipating guest needs, and proactively managing their expectations. The successful candidate will have previous supervisory experience within the hotel or hospitality industry and possess excellent customer service skills. **Key Responsibilities** • Oversee the operations of the hotel, ensuring quality and standards are met consistently • Anticipate guest needs and proactively manage their expectations • Assist with the management of the hotel's daily operations, ensuring delivery of exceptional guest service from each department • Ensure prompt resolution of customer issues • Have full knowledge of the hotel and all departments **Requirements** • Previous supervisory experience within the hotel or hospitality industry • Excellent customer service skills • Passion for the role within the department • Mature and pleasant manner for dealing with customers and team members alike • Ability to upsell all areas of the hotel and other hotels in the group **Benefits** • Progression opportunities • Training & Development Programmes • Food and Beverage discount in all Dalata Hotels • Group Wide Discounts on Hotel stays • Increased Annual Leave Entitlement for Each Year of Service • Selection of Staff Meals on Duty • Tax Saver Travel Scheme • Employee Assistance Programme **About Dalata Hotel Group** Dalata Hotel Group is Ireland's largest hotel group, with a number of exciting positions on the horizon. As we continue to grow and expand in Ireland and the UK, we are seeking individuals who share our values of Our People, Our Fairness, Our Service, and Our Individuality. If you have the right attitude and energy, you will have great opportunities to progress within the group. Our company is a place where you can do great things individually and as a team, with opportunities to develop your talent, be recognised and rewarded for your commitment, and pursue a fulfilling career.