Job Description
DutyManager Clayton Hotel Ballsbridge We have a fantastic new vacancy for DutyManager in the Clayton Hotel Ballsbridge Objective of the Role Reporting to & supporting the Operations Manager. The Duty Manager's roleis to oversee the smooth and efficient operation of the hotel during their shift, ensuring that guests have a positive experience and all hotel services are running effectively Benefits: Food and Beverage Discount in all Dalata Hotels (Ireland, UK, Amsterdam & Germany) Group Wide Discounts on Hotel stays (Ireland, UK, Amsterdam & Germany) Complimentary Staff Parking Selection of Staff Meals on Duty Pension contribution Increased Annual Leave Entitlement for Each Year of Service Tax Saver Travel Scheme Training & Development Programme Progression Opportunities Staff Appreciation Initiatives Key Duties and Responsibilities Ensure all guests recieve a genuine warm, friendly and courteous welcome on arrival. The ideal candidate will know how to manage and work in a team. Topresent a positive personal image to the customer at all times and the team Oversee all operations in the hotel. Ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Handling customer and employee issues. Requirements: 1-2years experience as Duty Manager in a hotel. Standards Driven; particularly in Food & Beverage. Basic knowledge of handling guest inquiries, complaints, and requests in a professional and friendly manner. Clear and effective communication skills to liaise with guests, staff, and management. Good problem-solving abilities, particularly in addressing guest issues and operational challenges. Ability to manage multiple tasks simultaneously, as junior DMs often assist in various areas of the hotel. Ensuring that hotel standards are maintained, including cleanliness, guest satisfaction, and staff performance. About our culture: Dalata Hotel Group Irelands largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK its more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millionsin the Irish and UK economy. We lead through our Dalata values of Our People, Our Fairness, Our Service and Our Individuality. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer. Skills: efficent kind friendly