Job Description
Duty Manager at Hilton Dublin We have an exciting opportunity available for the right person who wants to start their career in the hospitality industry as a Duty Manager supporting the Heads of Department in managing all aspects of the operational running of the hotel. This is an ideal role for any candidate wishes to gain a more in-depth knowledge of the day to day running of the hotel working closely with the Front Office Manager, Food and Beverage Manager and Hotel Manager and gaining invaluable experience in relationship building, negotiating skills, problem solving, guest satisfaction etc. Who are we? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The MHL Hotel Collection is the second largest hotel group in Dublin city with over 1,150 bedrooms across well known 5 & 4 star brands as well as a number of unique and individual hotels in key city locations throughout Ireland. Each of our hotels has its own distinct personality and charm and as unique as our collection is, all of our hotels are united in their commitment to delivering exceptional hospitality to all of our guests. Key Accountabilities: Assist HOD's with management of the property Deal with all guest and operational queries in a professional and efficient manner Ensure consistent delivery of standards Ensuring delivery of exceptional guest service from each department at all times Proactively plan to ensure each department is prepared for service based on awareness of business in the hotel Maximize sales and profitability through creating an environment where staff are selling and up selling, using incentives and promotions etc. The ideal candidate should have: Excellent customer care skills Excellent Communication and interpersonal skills Presentation must be exceptional at all times At least 1 years management or supervisory experience in a similar size hotel Hands on and can do approach to work and very strong work ethic A working knowledge of Opera and Micros will be a distinct advantage Flexible to work evening and weekend shifts Ability to develop a good rapport with clients and represent the hotel in a professional manner It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in hotel industry Previous experience in supervising and/or delegation Willingness to develop team members and self What will it be like to work for Hilton? Benefits: We are an equal opportunities employer providing our team with some key benefits such as meals on duty, discounts on F&B & Hotel Nights across the group, Bike to Work Scheme and Taxsaver Travel Scheme Skills: Manager Hospitality Communication Benefits: Gym Parking Meal Allowance / Canteen