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Job Description
We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers. The Duty Manager will be responsible for smooth running of hotel on their shift, ensuring guests experience the highest quality service. Key responsibilities include:
- Providing excellent customer service
- Engaging with guests and acting upon feedback
- Assisting in training of team members in SOPs
- Anticipating guest needs and proactively managing expectations
We offer excellent learning and development opportunities, free leisure centre membership, and a range of benefits including:
- Discounted rates for FBD Hotels and Resorts
- Employee Assistance Programme and Wellness initiatives
- Free parking on site
- Meals provided on duty
- Employee referral incentive scheme
Our company values include treating each other with respect, working cohesively as one team, being creative, and having a can-do approach. The successful candidate will have:
- Excellent communication skills
- Self-motivation and a positive attitude
- Passion for hospitality and excellent service
- Flexible hours and own transport
- Strong interpersonal, leadership, time management, and organisational skills