Job Description
At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers. We now have a fantastic new opportunity for Duty Manager to join our team and contribute to the future success of Killashee Hotel. Objective of the Role Reporting to the Operations Manager, Duty Manager will be responsible for smooth running of hotel on their shift, and ensure that our guests experience the highest quality service while enjoying their stay. Main Duties: To ensure that our customer receive excellent service during their stay Engage with guest and act upon guest feedback Assisting in training of our team members in SOPs from their areas Anticipate guest needs, and proactively manage their expectations Working alongside and supporting our operations Manager Motivate and create engaging work environment within the departments To have excellent product knowledge and enjoy sharing ?Key Requirements: Excellent communication skills Self-motivated and have positive attitude Passionate about hospitality and excellent service Flexible with hours/ own Transport Strong interpersonal, leadership, time management and organisational skills Why work with us: We provide excellent learning and development opportunities All our team members receive free leisure centre membership Discounted rates for FBD Hotels and Resorts Employee Assistance Programme and Wellness initiatives Affinity discount with FBD insurance for home, car and travel Free parking on site Meals provided on duty Employee referral incentive scheme Social team events Flexible working hours Excellent working environment focused on team appreciation Team Recognition programme ? At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability. Skills: Professional Excellent Communication Organisational