Job Description
The Wright Group have an opening in UCD for a Duty Manager to work alongside our General Manager. Get to know us: Maintains the high standards of service for personnel in all positions within the departments. Consults with the Marketing & Events team to help ensure the highest level of guest satisfaction. Greets guests and oversees actual service on a consistent basis. Ensures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented. Develops on-going professional development and training programs for service personnel. Maintains appearance, upkeep and cleanliness of all banquet equipment and facilities. Ensure smooth running of the food-hall's daily operations. Manage departmental Profit & Loss by controlling departmental expenses and by generating extra revenue. Prepare strategies, establishes effective goals, measurements and action plans for the department such as Guest Satisfaction, Colleague engagement, and our Loyalty program The successful candidate will: Full flexibility this is a full-time role, flexibility and shift work is required. Ability to work on own initiative. Excellent communication skills with excellent spoken & written English. Outgoing, bubbly and confidence in dealing with a range of customers. Previous hospitality experience in a similar role essential. A structured and organized approach to work planning. The Benefits Employee Assist Program % of our other venues Opportunity to grow within company Competitive salary Excellent career progression Meals on Duty Provision of internal and external training and development Employee Recognition Awards Skills: Customer Service Haccp Teamplayer