Job Description
The Great National Hotel Ballina is seeking a Duty Manager with Food & Beverage expertise to join their management team. You will be responsible for supporting the management team to ensure the smooth running of the hotel's bars, restaurants, meeting rooms, and banqueting areas, focusing on delivering excellent service and driving revenue and profit growth. The ideal candidate will have a passion for the hospitality industry, previous food and beverage experience, and strong leadership and organisational skills to motivate and develop a team of staff.
We are proudly certified as a Great Place to Work since October 2023 and are certified as an Excellent Employer for 2024 as part of Failte Ireland's Employer Excellence Program. We offer structured programs for growth and career advancement as we consider our employees to be our greatest asset.
If you are looking to progress to the next step of your career, we would love to hear from you.
The key responsibilities of this role are:
O To support the management team ensuring the smooth running of the hotel operation.
O To be aware of the business in the hotel and to work with each department to always ensure delivery of exceptional guest service.
O To deal with guest queries in a friendly and efficient manner, ensuring guest satisfaction.
O Ensure the best levels of customer care within the property.
O To ensure that all guests are greeted in a warm, friendly and courteous fashion.
O To Champion Service Excellence in the Hotel.
O To encourage guest feedback through personal contact with customers and staff, to implement a system for addressing comments to ensure guest satisfaction and continuous improvement.
O Dealing with telephone, email and fax enquiries
O To ensure complaints are dealt with in a professional and timely manner and to monitor and track these complaints.
O To ensure all adverse comments are investigated immediately and are responded to.
O To Operate to the standards as outlined in the SOP Manuals.
O To be fully compliant with HACCP.
O To work in conjunction with Management Team, Supervisors & Staff to ensure the smooth and efficient running of the Hotel.
O To implement and maintain the highest standard operating procedures for all service areas.
O To supervise and manage the daily operation of all service areas ensuring they are adequately staffed and supervised.
O To ensure all aspects of the property, particularly the F&B outlets, are well maintained at all times.
O To ensure a high level of hygiene throughout the Hotel at all times, with a strict cleaning schedule in operation. Responsible for all Bar cleaning records are up to date and been filled out in all bars. (Nephin , Mc Shanes and Ox)
O To ensure an organised order of work is in place in all areas and that appropriate service systems are in use.
O To communicate with all departments and to work closely with all department heads at all times.
O To ensure that all Asst. Managers / Supervisors in all areas are carrying out their duties in an efficient and organised fashion.
O To liaise with the General Manager regarding all operational issues.
O To be responsible for the achievement of the GP for the bar (66% 2019)
O To follow correct procedures for all expenditure requests
O To ensure all cash, charge, float and till procedures are carried out in compliance with company policy as detailed in the restaurant SOP.
O To ensure that all staff and supervisors are trained in cash handling procedures
O To liaise with accounts regarding accounting procedures.
O To operate effective control systems in the hotel. To be involved in all stock takes that are carried out for the bar.
O To carry out stock checks and ensure all members of managers are doing
O To Ensure all advertising, match schedules, music listing all correct and displayed.
O To ensure the restaurant is adequately stocked and secured at all times on your shifts
O To minimise waste of materials and energy through careful monitoring of staff.
O To ensure FIFO is carried out and displays always tidy and facing out towards guest
O To ensure organised and clean drink stock areas (cage, container and all bars)
O To maximise revenue through the encouragement of up selling and cross selling
O To organise Bar meetings, ensuring strong communication with all staff members
O To carry out job chats and performance appraisals.
O To inform the GM of any issues relating to staff and be involved in disciplinary procedures where necessary.
O To maintain and record all training records as required consistently and in a timely manner.
O To respond to staff suggestions appropriately.
O To assist the HR Manager with the Health and Safety Committee and to ensure we have a highly motivated team, and all problems are solved mutually.
O To ensure all equipment and furniture in the Hotel is maintained and not abused.
O To report for duty clean and tidy, wearing the correct uniform to Company standard ensuring your name badge is always worn whilst on duty.
O To ensure a high standard of personal hygiene.
O To be fully aware of all policies as detailed in the staff handbook.
O To implement all Health and Safety policies.
Health & Safety
O To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
O To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.
O To keep work areas tidy and safe and report any hazard, loss or damage to management.
O To be aware of trained first-aid personnel on the premises and the location of first aid box.
O To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.
O To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.
O To carry out continuous Health & Safety training and re-training with employees.
O To participate in all Health and Safety training scheduled for you and your team.
O To be an active member the Health & Safety Committee and attend monthly meetings.
O To inform Management immediately if you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.
Flexibility/Inter-changeability
O To be flexible and co-operative in the workplace so as to ensure the smooth and successful operation of the hotel.
O Flexibility within each job category/functional area will be required by the company and full inter-changeability between departments will be required.
O Dependent on business levels within the hotel, you will be required to assist with duties as directed by Management. These duties may include assistance in duties/operations in all areas of the hotel and/or its operation.
Requirements:
Must have previous experience in a similar role within busy 3*/4* hotels.
Must have a strong knowledge of the Food & Beverage Industry.
Must have strong people management & communication skills.
Must be able to work as part of a team and on own initiative.
Job Type: Full-time
Benefits:
Free parking
Free staff meals while on duty
Gym Membership
Excellent Training Opportunities
Staff Reward & Recognition Initiatives.
A very attractive remuneration package is available for the right candidate.