Job Description
Emergency Helpline Operator
Join our Response team as an Emergency Helpline Operator and make a real difference to our customers by providing support and reassurance.
We are seeking a confident and empathetic individual to work as part of our 24/7 response team, providing a friendly and reassuring service to our customers.
About the Role
- Speak to our service users to help with a wide range of enquiries, from providing reassurance to calling emergency services when needed.
- Assess each call and select the most appropriate follow-up procedure to ensure the easiest and most effective solution for the end user.
- Maintain the Response Centre database to a high standard of accuracy, ensuring confidentiality of the data while adhering to our safeguarding and GDPR policy.
- Respond to calls effectively and efficiently, ensuring our service users receive reassurance, comfort, and assistance in a calm and friendly manner.
About Us
Tunstall is a market-leading health and care technology provider, passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support.
We empower our people to deliver the very best teamwork, innovation, and thought leadership by creating an environment where we champion diversity and inclusion.
What We Offer
- Competitive salary (EUR 15,849.60 pa)
- 12 days holiday + bank holidays (pro-rata)
- Contributory pension
- Free car parking
- A warm and welcoming team environment
- Development and a chance to build a rewarding career
We are looking for a great listener, calm and collected, able to confidently communicate over the phone and have a reassuring tone and empathetic nature.
Key skills and experience include:
- A confident IT user, able to pick up new systems quickly
- Confident communicating clearly over the phone
- A great listener, able to obtain the critical information our end users are giving
- High attention to detail able to accurately record information on our systems
- Calm and collected, with a friendly and reassuring tone and empathetic nature