Job Description
Emergency Helpline Operator role requires a calm and empathetic individual to provide support and reassurance to customers in need, working 24 hours a week with a competitive salary of EUR 15,849.60 per annum.
We are a market-leading health and care technology provider, passionate about ensuring our team reflects the unique qualities of the people and communities we support.
Key Responsibilities:
- Speak to customers to help with a wide range of enquiries, from providing reassurance to calling emergency services when necessary.
- Assess each call and select the most appropriate follow-up procedure to ensure the easiest and most effective solution for the customer.
- Maintain the Response Centre database to a high standard of accuracy, ensuring confidentiality of the data while adhering to our safeguarding and GDPR policy.
- Respond to calls effectively and efficiently, ensuring customers receive reassurance, comfort, and assistance in a calm and friendly manner.
- Handle housing repair calls from a variety of customers, ensuring the appropriate contractors are called.
- Carry out outbound calls to vulnerable customers to comfort and reassure.
Requirements:
- A great listener, able to confidently communicate over the phone and have a reassuring tone and empathetic nature.
- A confident IT user, able to pick up new systems quickly.
- High attention to detail, able to accurately record information on our systems.
- Calm and collected, with a friendly and reassuring tone and empathetic nature.
What We Offer:
- Competitive salary of EUR 15,849.60 per annum.
- 12 days holiday + bank holidays (pro-rata).
- Contributory pension.
- Free car parking.
- A warm and welcoming team environment.
- Development and a chance to build a rewarding career.
About Us:
We are a market-leading health and care technology provider, passionate about ensuring our team reflects the unique qualities of the people and communities we support.
Our team of 3,000+ people provide life-saving and life-changing technology and services to millions of customers across 18 different countries.
We empower our people to deliver the very best teamwork, innovation, and thought leadership by creating an environment where we champion diversity and inclusion.