Job Description
Are you an experienced Engagement Program Manager looking for a new challenge to grow an exciting SaaS company? Then continue reading.LocationRemote, UK or HQ based in IrelandJob TypeFull-Time (Hybrid)Step 1After you apply, our HR Manager may reach out to you for an introductory call.Step 2If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people.Step 3If you continue through the process, you may be asked to come onsite to interview.AQMetrics is an equal-opportunity employer. We are committed to an inclusive and diverse AQMetricsWe want to hear from you! Send your CV to careers@aqmetrics.com or fill out the below form.Who We AreAQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.What We ValuePeople FirstPutting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers.We are customer focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance.IntegrityWe are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture.We value ideas and encourage innovation every day.Why we need youAt the core of AQMetrics is our customer experience. We engage and build long-term collaborative relationships with our customers across asset management, investment management and asset service provider domains. Key to our engagement model is great teamwork, focus on our customer experience, organisation & structure, curiosity, high-energy leadership, and flawless engagement execution.We are seeking an instrumental Engagement Program Manager, with experience in Regulatory Risk and Compliance, to engage with our customers globally. You will be designing and delivering the engagement model for automated regulatory and risk compliance solutions, helping our customers experience a higher future state of automated compliance. You will use your knowledge of the ecosystem, solution development and emerging regulatory and domain trends to ensure our customers are successful in meeting their regulatory obligations and are on track to scale with emerging change.What you will doWork with key stakeholders in our global asset management customer base to collaboratively build the Engagement plan, using your analytical skills to ensure customers receive the right enablement on their journey for automated complianceBuild out our Engagement Services team, including solution architects, workflow specialists and customer data analystsWork closely with Customer Success and Engineering teams in addressing solution needs and driving success with our customers’ AQMetrics platform deploymentsIdentify opportunities where we can do better for our customers, incrementally driving improvement across our engagement model and delivery, ultimately delivering increased impactMaintain strong working relationships with stakeholders across customer success, engineering, and sales teams, leading and executing an engagement model that ensures the optimum experience for our customersCoach team members and mentor others in planning, organising, and coordinating workWork with Account Management, to ensure the the voice of our customers within AQMetrics is heard at all timesWhat you will haveStrong technical engagement management experience in the asset management, asset service provider or investment management domain, ideally having worked directly for one or more of these organisations, or in a role in an established Big 4 Consulting firmExperience coaching, leading and running engagement of services delivery teams, formulating plans for engaging new customers in a post-sales environment, driving operational improvement, and overseeing the engagement touchpoints across data integration, workflow and business processesExceptional communication skills, delivering both broad and specific targeted communications, comfortable in both technical and regulatory compliance communicationsExceptional ability to communicate ideas effectively with customers, stakeholders and internal sales, engineering and customer success teamsTrack record of problem-solving engagement models, from initiation and definition phases right through to implementation and go-liveAbility to prioritise and manage multiple work streams and drive clarity for internal engineering and customer success teamsDirect customer-facing experience in our customers’ domain, conversant with how data integration and workflow design deliver regulatory risk and compliance automationExcellent understanding of cloud-based technologies, and how cloud solutions are accommodated within regulated financial firms’ third-party management programsProven ability to lead, manage, build and deliver business results through a consulting or professional services teamDeep technical proficiency in one or more cloud technologiesUnderstanding of requirements gathering, solution definition, proposal development and SOW writingProgram Management, Project Management, Business Management or Delivery Management experience is preferredConsulting is background a pluWhat We OfferOpportunity to be part of something special. AQMetrics is growing fast, and we want you to be part of our journeyPeople-centric cultureEmployee Assistance ProgrammeBike to work schemeActive Social Club with events throughout the yeaActive Social Club with events throughout the yearLocationRemote, UK or HQ based in IrelandStep 1 – After you apply, our HR Manager may reach out to you for an introductory callStep 2 – If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 peopleStep 3 – If you continue through the process, you may be asked to come onsite to interviewAQMetrics is an equal opportunity employer. We are committed to an inclusive and diverse AQMetrics.At the heart of AQMetrics is our commitment to people. This principle guides our decision-making, ensuring we always prioritise the well-being and interests of our team, partners, and customers.At AQMetrics, we’re dedicated to delivering excellence and nurturing a superior customer experience through teamwork and exceptional performance.IntegrityProfessional integrity is fundamental to our operations. We conduct our business to the highest standards of skill, diligence, and accountability, fostering a culture where trust, honesty, and adherence to ethical practices are paramount.Innovation is the lifeblood of AQMetrics. We cherish new ideas and embrace daily evolution, cultivating an environment where continuous innovation is not just encouraged — it’s celebrated. #J-18808-Ljbffr