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Job Description
Job Summary: As an Engineering Manager, Reliability, you will enable smooth operations and increase the reliability of live products and services.
Our Technology teams are at the heart of what we do. Surrounded by some of the best Technology Specialists in the industry, you'll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team. You will facilitate the resolution of incidents that block customer outcomes and embed and advocate for Site Reliability Engineering (SRE) principles. This role may sit across a single product group or multiple product groups within the channels domain.
**Key Responsibilities:**
* Management of Reliability Engineering team(s) to provide a support model to the appropriate standards and SLAs/OLAs.
* Act as an incident escalation point.
* 3rd party management/review - including contracts, capacity, availability, performance, SLAs.
* Ensuring that Operational Change demand is correctly communicated to the Engineering Manager (Dev focus), represented, and prioritised within Product Backlogs.
* Enabling the team to automate as many repeatable requests/processes as possible.
* Communicating technical problems and solutions in a simple-to-understand business manner to facilitate risk-based decision-making.
**Requirements:**
* Working knowledge of Dev Ops and Agile ways of working in a headless e Commerce environment.
* Have worked in a Retail Technology organisation or another fast-paced business environment.
* An appropriate degree, equivalent qualification, or experience.
* Have a solid background in software engineering and support with many years' experience in a variety of systems and technologies.
* Experience building and leading teams of highly skilled engineers from a mix of vendors that deliver high-quality service.
* Strong understanding of ITIL and how to pragmatically apply it in a digital world.
* Highly organised and able to handle multiple work streams, manage partners and expectations.
**About Primark:**
Primark is a leading European fashion retailer with a strong presence in the UK, Europe, and the US. Our mission is to provide high-quality, affordable fashion to our customers while providing a positive work environment for our employees.