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Job Description
Summary: AWS Infrastructure Services seeks an Engineering Operations Technician to ensure overall availability and reliability in data center electrical and mechanical infrastructure.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running, supporting all AWS data centers and servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
The successful candidate will be expected to have a direct and immediate impact on improving the resiliency, efficiency, and capacities of our facilities to help offer Amazon's customers better value by maintaining, operating, and troubleshooting Data Center Operation's Mission Critical Facilities.
Key Responsibilities:
- Operate and maintain all mechanical, electrical, and HVAC equipment within the Data Center/Facility.
- Supervise contractors who perform servicing or preventive maintenance.
- Develop work plans for emergency repair of critical assets.
- Work on-call and on a rotating schedule as needed.
- Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.
- Perform shift duty as required.
- Fully comply with all physical security procedures and policies.
- Ensure all safety procedures are adhered to while performing work.
- Perform rack power installs, rack PDU, and rack ATS replacements.
- Verification of electrical/cooling capacity before new rack install.
- Create and close work orders with appropriate data, including labor hours, equipment maintenance, and parts used into the asset management system.
- Maintain changes in state in Mission Critical infrastructure in support of corrective/preventive maintenance.
- Testing: Test quality, performance, safety, and reliability of products, equipment, processes.
- Be a front-line responder for hands-on electrical and mechanical equipment troubleshooting.
Competencies / Behaviors:
- Ability to solve problems through root-cause elimination, understanding the broader context.
- Ensure all safety procedures are adhered to while performing work.
- Aptitude for troubleshooting and problem-solving complex issues.
- Ability to follow procedures, system documentation, and track issues through appropriate entries into a Trouble Ticket system.
- Demonstrate good judgment and instincts in decision-making.
- Prioritize appropriately in a complex, fast-paced environment.
- Willingness to take ownership of technical issues.
- Utilize EPMS and BMS to manage building workflows.
Accountabilities:
- Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedures.
- Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.
- Enabling the operations organization to deliver 100% uptime on all customer-supporting infrastructure.
- Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers.
- Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance with AWS procedures.
- In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough, etc.).
- Participation in the successful delivery of build-out and retrofit of Data Center infrastructure.
- Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure.
- Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.
- Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO.
Physical Requirements:
- Work on a 24x7 schedule (where applicable).
- Work at heights and from ladders.
- Perform physical tasks during the shift and coordinate body movements when using tools or equipment.
- Work in a noisy environment with ear protection.
Minimum Requirements:
- Apprentice/trades certified or diploma in an Electrical field.
- Demonstrate key electrical competencies (Practice & Theory) and knowledge of mechanical systems (Mechanical, HVAC systems, Controls).
- Good English communication skills.
- Data Center engineering experience.
- Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
- Familiar with Building Management System (BMS) and Electrical Power Monitoring System (EPMS) control systems and data collection/trending.