Job Description
**Enterprise Customer Success Manager** Drive strong relationships, adoption, and new product attachment across largest and most strategic partners, advocating for customer needs and fostering ongoing relationships with key partners. **Key Responsibilities:** • Collaborate with Partner Sales Managers and Partner Solution Architect teams to drive action and accountability on enablement recommendations • Activate existing partners through training, planning, and joint selling & enablement activities • Build relationships with partners to achieve loyalty and advocacy within their organization • Collaborate cross-functionally with internal teams (sales, support, enablement, product, finance, and legal) • Develop customer consumption or usage enhancement plans in line with business goals • Teach partners how to approach Datadog customer success as a practice to deliver results effectively • Monitor and analyze usage trends to uncover renewal risks and identify opportunities for contract growth/optimization **Requirements:** • 3-5 years in Customer Success or Account Management role • 2+ years of partner-facing, strategic alliances, or channel sales experience at a cloud services or software as a service organization • Knowledgeable in working with Fortune 1000 companies and global brands across all industries • Strong communication and attention to detail skills • Ability to comprehend technical concepts and explain them to others verbally and in writing • Ability to travel for partner and end customer onsite visits and events **About Datadog:** Datadog is a global SaaS business delivering a rare combination of growth and profitability. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. We value people from all walks of life and understand not everyone will meet all qualifications on day one. If you're passionate about technology and want to grow your skills, we encourage you to apply. **Benefits and Growth:** • Best-in-breed onboarding • Sales training in MEDDIC and Command of the Message • Inclusive company culture and opportunity to join our Community Guilds • Intra-departmental mentor and buddy program for in-house networking • Continuous professional development, product training, and career pathing • New hire stock equity (RSU) and employee stock purchase plan (ESPP) • Generous and competitive benefits package