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Job Description
Trinity College Dublin seeks an Executive Officer to join the HR Service Centre, providing front-line support to 4,700 staff members.
This is a varied and challenging role requiring discretion, initiative, and attention to detail, with excellent interpersonal, communication, and organisational skills.
The position is offered on a temporary basis for four months, with a salary scale of €31,691 - €34,308, determined by the candidate's experience.
The preferred start date is as soon as possible.
Key Responsibilities:
- Act as first point of contact for HR and payroll queries from TCD employees.
- Respond, research, and resolve HR-related issues and enquiries received via the HR inbox, through phone and in-person in a timely manner.
- Escalate queries when necessary.
- Process all employee leave requests in line with policy and legislation.
- Understand HR policies and procedures to help others navigate them.
- Issue staff cards and IT system log-in details.
- Administer the Travel Pass, Bike to Work, Fee Remission, and Shorter Working Year Schemes.
- Set staff members up on our self-service employment portal, Core Portal, and troubleshoot issues when they occur.
- Support the HR Service Centre Supervisor in identifying opportunities to enhance employee experience, maintain HR efficiency and drive process improvements.
- Create and maintain HR content online, such as FAQs and how-to guides.
- Actively participate in HR projects, as required.
- Attend departmental meetings, as required.
Requirements:
- Leaving Certificate or equivalent - essential.
- Holds a HR qualification or studying towards the same - highly desirable.
- At least one year's experience working in a busy HR function.
- Experience working in a customer-facing administrative environment and responding to queries through multiple channels.
- Excellent IT skills, with a high level of competency in the Microsoft Office suite.
- An understanding (or the ability to quickly acquire knowledge) of University procedures and policies.
- Working knowledge of HR Information Systems.
- Knowledge of Core HR is highly desirable.
Skills and Competencies:
- Excellent interpersonal and written/verbal communication skills.
- High standard of accuracy in both written and numerical work.
- A keen eye for detail.
- The ability to work well as part of a team and build strong working relationships with teammates and stakeholders.
- Excellent customer service skills.
- Exceptional planning and organisational skills, with an ability to multitask according to different deadlines.
- Can work on own initiative to pre-empt problems and suggest solutions.
- Acts with integrity and treats HR data with confidentiality and discretion with respect to GDPR and the Acceptable Use of IT.
- Flexible and can adapt to a fast-paced, changing environment.