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Job Description
The Great Southern Killarney has an excellent opportunity for an experienced Accommodation Supervisor to join our team.
The ideal candidate is someone who can consistently provide a high standard of service and contribute to the overall guest experience.
Key Delivery Areas
- To be aware of the day's business both in Room Occupancy, Special Requirements and VIP needs.
- Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
- Issue keys, room lists, check lists and cleaning schedules to accommodation staff at the beginning of shift and collect and check them at end of shift.
- Check all work given to the Accommodation Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
- Ensure effective inspection of dedicated work section on a given day.
- Ensuring that accommodation is clean, well maintained and attractively presented.
- Maintain stock levels of stationary, linen, towels and amenity requirements in order to ensure consistency in standards.
- To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
- To ensure the smooth operation of the Accommodation Department.
- To carry out ad hoc cleaning duties as necessary or as requested by the Management team.
Role Requirements:
- At least 2 year experience in a similar role at 4* or 5* level preferred.
- The ability to use Microsoft office applications and Opera.
- Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence.
- High Attention to Detail.
- Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels.
- Fluent English (written and verbal).
- Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed.
- Have the ability to supervise and train staff members ensuring high levels of service and accuracy.
- Possess the ability to work under pressure.
- Have excellent organizational skills.
Benefits:
- Training & Development opportunities.
- Experiential development opportunities.
- Long Service Recognition.
- Monthly and Annual awards / recognition.
- Monthly Staff appreciation events, Summer BBQ and Christmas Functions.
- Reduced rates for F&B and hotel-stays across Hayfield family collection.
- Access to Leisure centre and Gym for greatly reduced rates.
- Competitive Market related Salaries.
- Free Staff Meals each shift.
- Free Uniforms.
- Heavily Discounted Carparking for €10 for the year in the heart of Killarney.
- Exclusive access to discounts.
Values:
At Great Southern Killarney, we pride ourselves on our core values:
- Grow Together: We believe in the growth and development of our team members.
- Our Family Tree is the Foundation of Our Success: We value the strong roots and connections within our organization.
- Embracing and Nurturing Our Social Responsibility: We are committed to making a positive impact on our community and environment.
- Genuine Hospitality by Genuine People: Our service is delivered with authenticity and warmth.
- Collectively We Are Diverse & Inclusive: We celebrate diversity and promote an inclusive workplace.
To submit:
- Candidates must hold an Irish or European passport (work permits cannot be issued for this position).
- Please submit your fully detailed CV to Caoimhe Spillane.
- Should you not hear from us within two weeks of your application, please do consider your application unsuccessful.
Hayfield Family Collection is an equal opportunities employer.
Job Types: Full-time, Permanent.
Work authorisation:
- Ireland (required).
Work Location: In person.
Reference ID: Accommodation Supervisor.
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