Job Description
What if we told you there’s a company that genuinely values its employees’ ideas and needs? A place where teamwork and collaboration are at the heart of everything we do?What if we told you that company is PrintSafe?PrintSafe Ltd is pleased to open this vacancy for a talented field-based electro-mechanical engineer suited to a dynamic, self-starter. This engineer will join our existing, experienced field service engineering team to expand further our support capabilities, supporting the PrintSafe range of coding and marking (printing) equipment in B2B customer sites across the UK and Ireland.The RoleThe Field Service Engineer has functional relationships with external customers and with other field and workshop-based technicians, as well as our dedicated Sales and After Sales Teams. The Engineer will travel through the UK with typically two to three overnight stays per week and will be required to spend four consecutive days in Ireland at least four times per calendar year to carry out service and support visits. The new addition to our team will ideally be based in the Oxfordshire, Gloucestershire, Wiltshire, North Hampshire or Berkshire area.MissionFault-find, repair, routine servicing and customer site training. Diagnose and resolve issues that arise during a service call. Escalate issues requiring further resolution. Ensure customer machinery is left complete, safe and tidy with paperwork signed off to our customers’ satisfaction. Identify future customer sales opportunities.Travel extensively throughout the UK and IrelandService PrintSafe-supplied printers, feeders and accessories at customer sitesUndertake on-site and remote fault-finding and repair of PrintSafe-supplied equipmentDiagnose, troubleshoot and repair printers/feeders at customer sitesCarry out preventative maintenance to maximise customer uptime mindful of customer production schedules and equipment specificationsProvide technical support over the phone as allocated/trainedOut of contract servicing and routine maintenanceMaintain records and follow PrintSafe servicing protocols and manualsTrain and support customers to operate systems correctly, in line with Health and Safety guidelinesDocument customer training attendees and feedback to the main officeLiaise appropriately and feedback thoroughly following customer visitsLiaise with site personnel from senior management through engineering leads, to shop floor operatives appropriatelyCollaborate and share information with peers and service line managersProvide a timely response to both external and internal customersWork with the field and internal sales teamsManaging stock of parts and tools, using set schemesMaintain complete work records/administration tasks as requiredProvide constructive feedback, positive and negative on issues, products etc.Represent PrintSafe in a professional manner at all timesAccept increasing responsibility with tenureThere are no direct people management responsibilities with this role.Core Skills – ImmediateElectronic skills: High level electronics skillsDiagnostics skills: Ability to methodically and routinely follow diagnostic procedures to a conclusionMechanical skills: Good level of mechanical expertise, ideally with formal qualificationsCommunication skills: Strong verbal communication and customer service skills with a good level of written EnglishLogic: Demonstrable, methodical and logical approach to fault finding and problem solvingVersatility: Candidates should be prepared to travel within the UK for work (to other PrintSafe/customer/supplier/event sites) with distances routinely exceeding 100 miles. The working week typically includes two to three overnight stays.Work ethic: Self-starting, able to work autonomously without daily supervision. Results-driven and motivated by first time fix mentalityPersonal organisation skills: Excellent administration and paperwork/visit documentation skillsTime management: Good time management skills and the ability to manage multiple activities/projects simultaneouslyIT skills: Basic IT skills: Windows, Email, Internet, Word, Excel as a minimumEducation: BTEC/ONC (or equivalent) formal electronics training as a minimumSuitable applicants should have a current, full driving licence, a current passport and the right to work in the UK. A company vehicle will be provided. Occasionally service calls may occur outside of normal office hours, and attendance following consultation may be required.Core Skills – Preferable but not essentialSkills: Electronics ability to fault find to board levelIndustry experience: FMCG or packaging industry experienceManagement skills: Project management skillsTraining skills: Ability to successfully train and coach other PrintSafe engineers and customer operators and techniciansEducation: ONC/HNC/HND (or recognised equivalent) electronics qualificationAbout PrintSafe LtdPrintSafe Ltd is independently owned by two private shareholders who currently manage the business. The company is the exclusive UK and Ireland agent for Koenig & Bauer Coding GmbH, parent company Koenig & Bauer AG Group, the world’s second largest printing press manufacturers with the broadest product range in the industry. PrintSafe was formed by the purchase by the current directors of the UK subsidiary of KBA-Metronic Ltd in the UK in 2006 and has since then shown continued growth and stability during challenging times.PrintSafe Ltd is proud to be an equal opportunities employer. We are a Covid-19 Secure Workplace and take our responsibility for staff welfare extremely seriously.Apply for this role #J-18808-Ljbffr