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Job Description
Responsibilities
- Greet guests in a warm, friendly, and courteous fashion and tend to them in a professional manner.
- Provide friendly and courteous service at all times.
- Give guests your full attention and a warm smile.
- Ensure eye contact with guests who are waiting to show awareness of their presence.
- Answer the switchboard or internal telephone as per company standard of performance.
- Handle any guest inquiries in a professional and prompt manner, ensuring guest satisfaction.
- Communicate hotel services to guests in a warm and friendly manner.
- Follow through on guest relations from check-in to departure.
- Communicate with internal and external customers.
Person Specification
- ESSENTIAL QUALIFICATIONS: Leaving Certificate & Hotel reservation/bookings system experience, preferably HotSoft.
- Desired Qualifications: Third level business administration.
- Manual Handling and Hotsoft experience.
- Availability: Must be available for shifts early morning from 7am, mid shifts from 11 am/12 to late evening, including shifts up to 11pm until the night Porter/Supervisor arrives.
Must display: Excellent IT skills, reception experience, strategic thinking, results orientation with a clear focus on goal achievement, motivation by change and continuous improvement, commitment to the vision and objectives of Knowledge Transfer, excellent communication and facilitation skills, team player, excellent English, excellent telephone etiquette, excellent ambassador for the Hotel, and complaint handling.
Benefits:
- Employee discount in Flynn Hotels.
- Food allowance.
- On-site parking.
- Flexible working hours.
- Employee development programme.
Work Remotely: No
Job Type: Full-time
Pay: From €12.70 per hour
Schedule:
- 8 hour shift.
Ability to commute/relocate:
- Co Waterford, CO. Waterford: reliably commute or plan to relocate before starting work (required).
Experience:
- Hotel Reception: 2 years (required).
Work authorisation:
- Ireland (required).
Work Location: In person
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