Job Description
Clontarf Castle Hotel now wish to recruit an Experienced Receptionist to join our team.
Clontarf Castle Hotel in Dublin, Ireland is a perfect blend of a boutique and luxury hotel, providing unique style and exceptional service in comfortable surroundings.
This unique luxury hotel in Dublin is well thought out from the guests' point of view by providing a modern aesthetic built around an ancient form.
We are located just 10 minutes from the heart of Dublin City Centre and 5 miles from Dublin Airport, tucked away in a tranquil setting, surrounded by fabulous golf courses and the sounds of lapping waters from the Irish Sea.
Objective of the Role:
Reporting to the Team Leader, Asst.
and/or Front Office Manager, the ideal candidate will have previous experience working in a busy reception across the hospitality and as well as demonstrating a great passion for the within the hotel and providing exceptional guest service.
Primary duties and Responsibilities:
To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
To anticipate guests' needs whenever possible and to enhance quality service and guest satisfaction.
To carry out all departmental tasks, duties and checklists as established in the Standard Operation and Performance Manuals.
To comply with all hotel policies; e.g.
Cash Handling, GDPR, Billing/Credit Policies, etc.
To maintain good liaisons and communications with management and all other departments, particularly Accommodation.
To assist in actively and positively promoting sales within the department and maximise every sales opportunity.
Other duties as required.
The Person 1 years experience working at the Front Desk of a similar 4* or 5* star hotel Opera experience is desired Excellent customer service skills Strong communication, interpersonal and organisational skills Fluent English essential Benefits include: Career progression opportunities- personal development plans.
Uniform provided.
Staff rates across 24 of our hotels including Crowne Plaza Hotels and more.
Travel Schemes including Bike to Work Scheme.
Tax Savers Travel Scheme Employee Assistance Support in conjunction with Laya Healthcare.
Learning and Development Opportunities- Access to online training About our culture: Our people are the heart and soul of our business and we rely on them 100% to deliver our promise of excellence to our guests.
At the Clontarf Castle Hotel in Ireland staff are always friendly, knowledgeable, passionate and ready to help.
There are common things we believe in - people and team work; passion for excellence, continuous improvement and caring for guests in our luxury Dublin hotel.
Tifco Hotel Group is Ireland's number one choice Tifco Hotel Group is Irelands Number one choice for Conferences, Meetings and Events offering a comprehensive selection of size, scale, and choice in venues.
The size and scale of the hotels are among the largest available in Ireland and can cater for every conference or event scenario, accommodating from 2 to 1,800 delegates.
We want our employees to be proud to be a part of the Tifco Hotel Group.
In our staff, we value innovation and creativity; effective communication; excellence in service; and commitment to delivering results.
In return, Tifco Hotel Group offers a terrific place to work with opportunities to grow.
Tifco Hotel Group offer a combination of international hotel brands, with the Crowne Plaza hotels at Dublin Airport, Dublin-Blanchardstown and Dundalk, the Hilton Hotel in Dublin Kilmainham, the Holiday Inn Express Dublin Airport, and a collection of non-branded hotel such as Clontarf Castle Hotel in Dublin, Kinsale Hotel & Spa and the family friendly Hotel Killarney in Co.
Skills:
Administrative Duties Customer Liason Good communication skills.
Excellent customer service Multitasking Attention to detail Good time management Benefits: Meal Allowance / Canteen Paid Holidays Parking Staff Discounts Training and Development Recognition and Rewards Programme Brand Prestige