Job Description
Overall Purpose of the Job Accurately and efficiently coordinate the on-site facility. The successful candidate will be responsible for coordinating the day-to-day maintenance planning on the ground. The Facilities Support Manager will also be responsible for liaising closely with the client on day-to-day operational matters. Main duties and responsibilities Promote and deliver the company's aims to meet or exceed the quality levels and customer support objectives central to its core business. Working closely with a project team and support planning and scheduling facility maintenance. Ensure that control measures are in place to ensure that safe working environments exist to provide subcontractors with the facilities required to carry out functions without interruption to the Companys business. Manage and be responsible for all aspects of the portfolio under your control. Ensure that the service delivery is managed in line with the SLA and KPIs. Establish and manage quality measures and procedures in conjunction with the Company to enable two-way communication, ensuring feedback and continuous improvement is achieved Facilitate and manage training requirements to ensure that contractors are fully trained in all aspects of the service provision. Perform routine maintenance and repair of buildings, facilities, and surrounding grounds using the appropriate tools and equipment. Regular inspections and preventive maintenance to compliance with safety regulations, Supporting validation/quality department with necessary documentation to complete facility maintenance in line with site operating procedures. Attend frequent meetings to discuss progress of service and arising matters. Ensure safe systems of work are in place for all operations by managing and addressing the Health & Safety requirements of each function. Ensure compliance with all statutory and company procedures Suggest and implement improvements and innovations in service delivery Form a good working relationship with the Client ensuring satisfaction is sustained at all times. Effective sourcing and utilization of materials and subcontractors. The timely and accurate production of all client reporting requirements including the design and generation of any bespoke reporting/documentation that supports Client relationships and has the potential to further develop the contract base. Take on ad hoc projects from time to time as deeded necessary by your line manager and the Director. Perform any ad-hoc duties as requested by your line manager. Role involves managing work orders and overseeing the maintenance and repair of the building or facility. Person Specification Ability to develop and grow customer relationships. Ability to operate in dynamic environments where circumstances can change rapidly. Strong decision-making ability. Excellent communication, collaboration, and delegation skills. Proactive and strategic planning skills. Must be self-motivated and able to motivate others. Must possess a dynamic approach to achieving continuous improvement. Excellent people management and communication skills Customer focus management style Ability to make on the spot decisions. Excellent problem solving skills and a think outside the box approach Possess excellent commercial skills- ability to hold financial responsibility Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis. Key Competencies: Contractor Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results, Tactical, Proactive Logical Approach and ability to take ownership. Qualifications and Experience Previous experience working in a regulated Client environment Previous business management experience Knowledge/working within the cleaning/security function essential. Third level qualification or trade qualification equivalent Member of a relevant professional organization Garda Vetting would be beneficial. Financial and budgetary experience essential Project management experience A full clean driving license is essential for this role. Working Pattern Monday to Thursday, 8 am to 4:30 pm, and Friday, 8 am to 3:30 pm, 39 hours per week. Location: Longford Skills: Facilities Management Expertise Customer Relationship Management Health and Safety Management Project Management Skills Excellent Communication and Collaboration Financial and Budgetary Management Problem-Solving and Decision-Making