Job Description
Job Summary
A Field IT Engineer is required to provide technical support and installation services to clients and internal teams, focusing on Ticketmaster and Live Nation business operations.Job Description
As a key member of the Field IT Engineer team, you will provide technical support and installation services to clients and internal teams, ensuring seamless and enjoyable experiences for fans attending live events. Your primary focus will be on installing and supporting Ticketmaster proprietary software and hardware, including Ticket printers, Handheld Devices, and Point of Sale systems. You will also be responsible for installing and configuring network devices, upgrading and replacing hardware and software as required, and diagnosing and remediating issues and problems both remotely and on-site.
Key Responsibilities
- Installation and support of Ticketmaster proprietary software and hardware.
- Installation of software and firmware to ensure devices are up to date.
- Installing and supporting network devices, including Wireless Access Points, Switches, Bridges, etc.
- Upgrading and replacing hardware and software as required.
- Configuring and testing network devices and software.
- Diagnosing and remediating issues and problems both remotely and on-site.
- Raising incidents and updating incident management software.
- Tracking assets and updating asset management software.
- Minimizing incidents and service disruption by providing proactive support and maintenance.
- Coordinating and liaising with clients prior to attendance and installations.
- Working with third-party providers and contractors, often in a lead capacity.
- Providing on-site end-user training and demonstration of Ticketmaster products.
- Updating and maintaining technical and operational documentation.
- Communicating and collaborating with multiple teams and clients.
- Following best practices and procedures, ensuring standards are maintained.
Requirements
To be successful in this role, you will need:
- 2+ years of technology industry experience.
- Experience with ticketing and/or retail systems is preferred.
- Knowledge of Microsoft, Apple, and mobile device applications.
- Experience with both wired and wireless networking technologies and products.
- Strong aptitude for understanding concepts and methodologies, both technical and non-technical.
- Strong interpersonal and communication skills, with the ability to influence.
- Detail-oriented and organized.
- Ability to travel is required.
- May be required to work nights, weekends, or holidays.
- Must have a valid clean driving license.
About the Company
Ticketmaster is a proud part of Live Nation Entertainment, the world's largest live entertainment company. Our vision is to connect people around the world to the live events they love. We strive to deliver on that vision with an intense passion for live entertainment and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.
Our Values
We are guided by the following values:
- Reliability - We understand that fans and clients rely on us to power their live event experiences.
- Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
- Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
- Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice, and opportunities to thrive.