Job Description
**Field IT Engineer** **Job Summary:** Provide technical support and installation services for Ticketmaster and Live Nation business units, ensuring safe, secure, and reliable solutions for live events. **The Team** The Field IT Engineer team is a customer-focused service delivery team providing technical support and installation services across various business units and client base. We are a key department responsible for the successful delivery of major events and festivals, as well as ensuring the ongoing support and maintenance of our fixed client base and owned and operated venues. **Key Responsibilities** • Installation and support of Ticketmaster proprietary software and hardware • Installation of software and firmware to ensure devices are up to date • Installing and supporting network devices, including Wireless Access Points, Switches, Bridges, etc. • Upgrading and replacing hardware and software as required • Configuring and testing hardware and software • Diagnosing and remediating issues and problems both remotely and on-site • Raising incidents and updating incident management software • Tracking assets and updating asset management software • Minimizing incidents and service disruption by providing proactive support and maintenance • Coordinating and liaising with clients prior to attendance and installations • Working with third-party providers and contractors often in a lead capacity • Providing on-site end-user training and demonstration of Ticketmaster products • Updating and maintaining technical and operational documentation • Communicating and collaborating with multiple teams and clients • Following best practices and procedures ensuring standards are maintained • Maintaining an understanding of all TM and LN products usage and functionality **Requirements** • 2+ years of technology industry experience • Experience with ticketing and/or retail systems preferred • Knowledge of Microsoft, Apple, and mobile device applications • Experience with both wired and wireless networking technologies and products • Experience in understanding work plans, reporting status of tasks, determining event-specific needs, and the ability to work with various internal and external teams • Strong aptitude for understanding concepts and methodologies, both technical and non-technical • Strong interpersonal and communication skills – ability to influence • Detail-oriented and organized • Ability to travel required • May be required to work nights, weekends, or holidays • Must have a valid clean driving license • Dynamic to meet the needs of an ever-changing live entertainment environment **Life at Ticketmaster** We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.