Job Description
Field Service Engineer II or Senior Location: Leixslip, Ireland Job ID: R0056880 Date Posted: 2024-07-17 Company Name: HITACHI HIGH-TECH IRELAND, LIMITED Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No POSITION DESCRIPTION POSITION TITLE: Field Service Engineer (Optical) DIV/DEPARTMENT NAME: Metrology and Analysis Systems Division (MAD) REPORTS TO: Optical Inspection Service Manager POSITION STATUS: Full-Time WORK LOCATION: Leixlip, Ireland FLSA STATUS: Non-Exempt TRAVEL REQUIRED: Less than 20% (domestic and international) POSITIONS SUPERVISED: n/a POSITION SUMMARY The Field Service Engineer (SFSE; Optical) is responsible for installing, troubleshooting, repair, and calibration of Hitachi Optical Inspection equipment at the customer site. FSE’s maintain the following subsystems: electronic, electrical, mechanical, laser, optical, pneumatic, and point-to-point robots, and wafer transfer systems. The FSE provides the following customer support functions: Supports all customer requirements including daily pass down Meets availability requirements and improves PM efficiency Timely and regular communication to the customer and TSG during issue troubleshooting and repairs Supports technical escalations and utilizes problem-solving documentation to report on escalation activity On Call support Attention to critical and chronic product issues Responds to issues promptly with a defined resolution/action plan, due dates, and personal accountability Provides proactive independent support, avoiding multiple requests from management Provides training to other engineers and/or customers Completes all paperwork and admin functions ahead of deadlines per established guidelines PRIMARY RESPONSIBILITIES Protect and maintain company property (i.e., traveling inventory, company car, test equipment, tools, etc.) Respond to service calls from customers in a timely manner, per service department policies Set and keep appropriate schedules for service on the assigned equipment Maintain appropriate records of all work performed and training received Provide highly detailed documentation for the purpose of problem resolution and/or engineer training Provide training to less experienced engineers Drive to multiple customer sites and Hitachi High Technology America (HTA) offices as directed by management Portray professionalism and pride in appearance while conforming to policy Provide a positive attitude to all employees and customers Complete assigned On the Job Training (OJT), with the goal of instrument certification Manage and maintain traveling inventory according to department policy and procedure Flexible working hours that occasionally includes authorization to work from home or work off-site Complete assigned formal training with a grade of 80% or better on all tests Maintain a professional appearance and demeanor at all times, especially when interacting with other employees, management, and customers Other duties as assigned EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS Bachelor of Science degree in Electronics Engineering, Electrical Engineering, Physics, Mechanical, or Chemistry (or other STEM related field) Or equivalent combination of education and experience, such as military or semiconductor industry experience. EXPERIENCE and TRAVEL REQUIREMENTS Preferred industry/product/education related experience: Patterned and/or un-patterned brightfield/darkfield optical defect review systems experience Optics and alignments, Lasers, Mechanical Systems, Robotics, Advanced Calibration Techniques, Electronics, Software Minimum of two (2) years of experience using test equipment such as: digital volt meters, oscilloscopes, hand tools, and computers Minimum of two (2) years of experience disassembling and assembling intricate parts as related to selected instruments Willingness to travel: approximately 20% domestic and/or internationally KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS Basic Knowledge and understanding of Physics and Chemistry Demonstrated ability to work independently with limited supervision Ability to comply and adhere to company policies Must be eligible for and receive company credit card Knowledge of analog and digital circuitry as applied to our equipment Must have and retain a valid driver’s license in resident State, have an acceptable driving record, and be insurable by our insurance company Demonstrate strong work ethic Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers Ability to effectively communicate information to customers and manager regarding service activities and schedules Ability to work without instructions Ability to perform moderately complex service calls relating to instruments learned Ability to complete system installation including Advanced Customer Training Ability to perform OJT or classroom training to other Field Service Engineers on basic system level troubleshooting Ability to work from schematics using various test equipment and mathematical calculations specific to electronics Ability to effectively interface with customers, service department personnel and others Ability to provide preventive maintenance and emergency service on several instruments or product lines Ability to completely install specified instruments Ability to give Advanced Customer training Ability to use a laptop computer, monitor, keyboard, and mouse with or without accommodations Ability to use a telephone, smartphone device, copy machine, fax machine, and other office equipment with or without accommodation Ability to comply with all corporate safety requirements and directives #J-18808-Ljbffr