Job Description
Job Purpose (Role Definition):To provide a first-class repair and maintenance service to customers and end users of Inspiration Healthcare products and equipment.Main Duties and Responsibilities:Identify, develop, and close service contract opportunities in your assigned territory.Test, diagnose, repair, and calibrate customers’ equipment, ensuring that it is left in a fully operational state, or otherwise communicate to customer if additional work is required and the timescale for its completion.Use the necessary tools/instruments as required for the proper and safe performance of the task.Plan workload to ensure that repairs and maintenance are carried out in a timely manner in line with Company and customer expectations.Where appropriate, provide training on the operation of life support equipment for both internal and external technicians and engineers.Respond to service-related queries and technical requests of existing and new customers.Maintain thorough technical product knowledge including the ability to demonstrate and provide training on the Company’s products.Ensure paperwork and documentation is up-to-date and accurate for traceability of all repairs and parts used.Strengthen the quality and volume of relationships between the Company and existing and new customers through the provision of a high quality, efficient, courteous, and professional service.Provide routine written and verbal reports to your line manager on your service activity.Suggest improvements to products and detail competitor activity.Maintain and develop organisational culture, values and reputation in all markets and with customers, principals, partners, and regulatory/official bodies.Address customer issues effectively and in a timely manner, seeking support and guidance where required.Collaborate closely with sales, marketing, and R&D where required to ensure customer satisfaction and targets are met.Comply with hospital access credentialing requirements as required.Adhere to the Company’s Quality policy and objectives, and the requirements of the Company’s Business Management Systems.Maintain an up-to-date knowledge of and ensure compliance with Standard Operating Procedures relevant to role.Participate in the Company’s 24/7 telephone support service by being available out of core working hours (rota system) and for the possible delivery or support of emergency equipment.Actively participate as a member of the service team in terms of maintaining morale, building a successful service function, and proactively contributing to discussions and meetings.Maintain up-to-date knowledge of and ensure compliance with health and safety procedures and regulations.Uphold the ethos and good name of IHL at all times.Attend training courses if required.Management Responsibilities:None #J-18808-Ljbffr