Job Description
Customer / Field Service Engineer (C2)If you like to troubleshoot hardware, solve complex problems and make equipment work better, this is the role for you. As a Customer Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. We train our Customer Engineers to create and support the technology that the world relies on to manufacture semiconductor chips and related materials, every day. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for highly advanced production systems. You will: Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems Complete required job documentation, safety training and procedures for processing parts Professionally represent Applied Materials to the customer, using your “customer first” mindset Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines You’ll need: An associate degree in electronics or engineering technologies, and/or equivalent work experience Ability to read electrical and mechanical schematics Clear and effective written/verbal communications skills, with an emphasis on documenting details Proficiency in the Microsoft Office suite (Excel, Word and PowerPoint) Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum or thermodynamics Knowledge of hand tools and proper usage, including a digital multimeter Nice to have: 2–4 years of work experience in semiconductor industry or another equipment support industry What to expect: You’ll travel for training purposes (about 10% - 20% of the time) to Europe, US or AsiaYou’ll work on rotation and in shifts so that customers have ongoing support You’ll work in a clean room environment wearing coveralls, hood, booties, safety glasses and gloves and on occasion, a breathing apparatus.QualificationsEducation:Associate's DegreeSkillsCertifications:Languages:Years of Experience:2 - 4 YearsWork Experience:Additional InformationShift:Overtime Eligible (Ireland)Travel:Yes, 20% of the TimeRelocation Eligible:YesReferral Payment Plan:Employee Referral (Standard)Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.