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Job Description
Field Service Engineer required to work with a leading provider of advanced technology solutions within the entertainment industry, specializing in lottery terminals and associated equipment.
As a Field Service Engineer, you will be an essential part of the engineering team, working to meet production and customer needs.
Responsibilities:
- Collaborate with the local Engineering and Repair Centre team on testing, fault finding, and debugging of terminals and modules.
- Travel to customer sites internationally to assist with technical training, fault resolution, and repair activities.
- Conduct on-site testing of new lottery terminal deliveries.
- Develop hardware specifications for new lottery terminal bids.
- Provide technical support and problem resolution for customers via phone and email.
- Train lottery customer technicians either remotely or on-site.
- Monitor terminal repair activities and analyze MTBF (Mean Time Between Failures) data.
- Create service, repair, and installation manuals for customer use.
- Support firmware testing for printers and scanners when required.
- Assist with product life cycle management for the Engineering and Materials management group.
Requirements:
- Degree or Diploma in Electronics.
- Minimum of 5 years' experience in the electronics industry.
- Proficient in computer packages and technical applications.
- Ability to work independently and as part of a collaborative team.