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Job Description
Our client is a leading provider of advanced technology solutions within the entertainment industry. They specialize in offering a wide range of innovative products, including lottery terminals and associated equipment.
With a strong commitment to delivering exceptional customer support and high-quality engineering services, our client collaborates with both local and international partners to enhance operational efficiency and system performance.
As a Field Service Engineer, you will be an essential part of the engineering team, working to meet production and customer needs.
Your responsibilities will include:
- Collaborating with the local Engineering and Repair Centre team on testing, fault finding, and debugging of terminals and modules.
- Traveling to customer sites internationally to assist with technical training, fault resolution, and repair activities.
- Conducting onsite testing of new lottery terminal deliveries.
- Developing hardware specifications for new lottery terminal bids.
- Providing technical support and problem resolution for customers via phone and email.
- Training lottery customer technicians either remotely or onsite.
- Monitoring terminal repair activities and analyzing MTBF (Mean Time Between Failures) data.
- Creating service, repair, and installation manuals for customer use.
- Supporting firmware testing for printers and scanners when required.
- Assisting with product life cycle management for the Engineering and Materials management group.
Requirements:
- Degree or Diploma in Electronics.
- Minimum of 5 years' experience in the electronics industry.
- Proficient in computer packages and technical applications.
- Ability to work independently and as part of a collaborative team.
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