Job Description
Seeking a Floor Manager to lead by example, drive sales, and deliver exceptional customer service in a fast-paced retail environment.
Calvin Klein is a global lifestyle brand that embodies bold, progressive ideals and a seductive, minimalist aesthetic. We strive to thrill and inspire our audience through provocative imagery and striking designs.
The Floor Manager plays a pivotal role in achieving our standards, leading by example, embracing our entrepreneurial spirit, and inspiring their team through passion and belief in our brands.
Key Responsibilities:
- Ensure efficient shop floor operations to achieve high levels of customer service, sales, and profit.
- Support the Management team in managing personnel, product, and merchandising functions, business processes, and results.
- Communicate daily with staff on sales goals, key performance indicators, store results, product sales, and other essential information.
- Hold regular 'one minute meetings' to summarise performance results, provide constructive feedback, and recognition.
- Execute and model company-established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
- Achieve company standards and goals for personal sales results, including sales vs. budgets, sales per hour, and units per transaction.
- Respond to and communicate with the Store Manager on competitors, community information, and other factors impacting company business.
- Foster quality relationships with internal and external customers.
- Analyse store-level reports and create action plans to improve results.
- Effectively communicate with the Store Manager on day-to-day operational issues.
- Perform Manager-on-duty functions, manage store opening/closing functions, and the sales floor.
About You:
- You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You'll be an effective communicator with the ability to build relationships with ease.
- You'll be a team player who recognises and celebrates the contributions and achievements of others.
- You'll be confident in giving feedback that promotes positive behavioural change.
- You'll work well with change, being able to quickly adapt and work with pace.
- You'll be energetic and authentic, showing a clear presence on the shop floor.
- You'll approach all issues with a 'can do' approach and act with initiative to find in-store solutions.
About PVH:
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates. We're committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind, and flexibility.
We're committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we're bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world.