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Job Description
Support the Food & Beverage operation of a luxury hotel to maximize guest satisfaction, team member performance, and business results.
Anantara is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality.
Key responsibilities include:
- Promote and ensure guest satisfaction
- Maintain a safe and sanitary work environment
- Ensure only the highest quality products are being served
- Develop and maintain a strong team environment
- Deliver prompt, courteous service in accordance with brand and Food & Beverage standards
Additional responsibilities include:
- Ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets
- Carry out departmental audits to ensure LHQA is achieved by all team members
- Communicate the Hotel's Vision & Mission statement to the team
- Maintain cleanliness and organization in areas of responsibility
- Control the ambience in departments (lights, music and temperature)
- Report defective materials and equipment to the appropriate departments
- Implement new initiatives within the agreed time frame
- Set and achieve personal objectives on a yearly basis
- Attend meetings as required
- Ensure management presence in all departments at all times
- Maintain a consistently high level of security throughout the Hotel
- Act on guest feedback in a timely manner and ensure necessary actions are taken to prevent reoccurrences
- Monitor purchasing and costs in the department to ensure alignment with budgets and purchasing procedures
- Achieve departmental sales in line with the hotel budget
- Accept a flexible work schedule necessary for uninterrupted service to Hotel guests and maintain flexibility within teams
- Provide support where necessary in other areas of the Hotel
- Comply with the hotel's cash handling procedures and ensure all team members are trained accordingly
- Drive business results through revenue growth and cost savings efficiency
Benefits include:
- Premium rates for Sunday work
- Refer a Friend program - €500 bonus for a referral of your friend or acquaintance
- Excellent Room Employee Rates in over 350 NH properties worldwide
- Access to the NH e Learning platform
- Increased holiday entitlement for long service employees
- Meals whilst on duty in our employee restaurant
- Employee Recognition Awards
- Employee Assistance Program - mental health and wellbeing support
- Complimentary provision and laundry of uniforms